QuickBooks desktop destructive updates

This isn't the kind of service we want you to experience with QuickBooks, Darci3.

I’d be glad to provide you with the troubleshooting steps to successfully open your company file.

Another user might have opened the same company file that's why you received the error. You can use the QuickBooks File Doctor to isolate the issue.  Here's how

1. Close QuickBooks.
2. Download QuickBooks Tool Hub.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. After the installation finishes, open the tool hub.

Once done, run the Quick Fix my File option.

1. From the tool hub, click the Company File Issues tab.
2. Choose Quick Fix my File.
3. Select OK when it completes and launch your QuickBooks.

If the same thing happens, proceed to Step 3 of this article: Fix company file and network issues with QuickBooks File Doctor. 

There are a number of help articles and even video tutorials available on our QuickBooks Help page that can help you with your QBDT tasks. Simply browse from there and click the categories you need

Fill me in if you have further questions about opening your company file. I want to make sure everything is taken care of. Stay safe.

Perhaps you did not read the entire post:  At no time did I ever explain that I have a file problem.  This "answer" does not address any part of the issue I just described.

This is a program issue.

My problem:  Program won't open when another file is open.   <--- Application issue!  the "Application" is not working normally.

File Dr.: Fixes "File" problems only.

See what I mean? This kind of misunderstanding I always get from QB support.  They simply pop off an answer before they've even taken the time to read the entire question and come up with a completely unrelated answer due to a lack of paying attention.  This is how our support goes each and every time...

And by the way, this is a canned pre-written answer that already exists in the knowledgebase.  This person put zero thought and effort into this.

Hi there, Darci3.

I can see how this error has taken hold of the tasks you'll have to complete. I'm here to help you get back on track by performing some troubleshooting steps.

The desktop program won't open if there are remaining components running in the background. Let's go to Task Manager to close them.

Here's how:

1. Log in as the Windows admin.
2. Press Ctrl+Shift+Esc altogether to bring up the Task Manager.
3. Go to the Users tab to show the processes for all users.
4. Highlight all applications that start with .qb, QuickBooks, or Intuit.
5. Once done, click End Task.

Then, use the repair tool to go over the files and check possible damaged components. Before we begin, make a backup copy of the company file to ensure that no data is lost. After that, proceed with the steps below to repair QuickBooks.

Here's how:

1. Go to the Start menu and choose Control Panel.
2. Click on Programs and Features to open the Uninstall or change a program screen.
3. Select Uninstall a Program and click on QuickBooks and tap the Uninstall/Change option.
4. Press Continue and Next.
5. Tap the Repair menu and then Next.
6. When the repair wizard appears, simply follow the onscreen instructions to finish the process.

You may also encounter an error while repairing the program file. This can happen if the file is already in use.  You'll have to shutdown QuickBooks completely before you begin the repair process,

If you continue to get the same error, uninstall and reinstall your QuickBooks to start on a clean slate. For additional resources, I've included an article to help you troubleshoot the following: QuickBooks Desktop doesn't start or won't open.

You can browse our online resources to learn how to easily navigate any accounting tasks in QuickBooks Desktop (QBDT). You can access information about payroll, taxes, banking, inventory, etc. from there. 

Let me know how it goes after performing the troubleshooting steps. I'll get back to help you the best that I can. Have a good one.