quickbooks desktop for mac 2020 version 19.1.14 R15.1 not converting the company file

lauraS24 · ‎November 10, 2022

Last week my Quickbooks for Mac did a program update to quickbooks desktop for mac 2020 version 19.1.14 R15.1

and my company file will not convert. I am running OS Ventura. I have put in a help request with Quickbooks and I am in the que but I can not do anything in Quickbooks and I am getting behind in my work.

Can anyone help me with this?

JonpriL · ‎November 10, 2022

Hi there, @lauraS24.

I hear you and I want to ensure this matter is addressed timely so you're able to convert and access your company data in QuickBooks Desktop for Mac.

Currently, we have an ongoing issue where customers, like you, have been unable to work with the company data in QuickBooks Desktop for Mac after updating to OS Ventura.

Rest assured our engineering team is aware and they've been all hands on deck working for the compatibility versions. And I assure you that all the updates will prompt for you to install once available.

For now, I'm including this reference so you're able to use all the features and functions of QuickBooks: Help Articles in QuickBooks Desktop for Mac. You're able to read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions.

We appreciate your patience as we're working on this matter. Please let me know in the comments below if you have any other questions aside from working with your company in QuickBooks. I'll be here to lend a helping hand.

View solution in original post

JonpriL · ‎November 10, 2022

Hi there, @lauraS24.

I hear you and I want to ensure this matter is addressed timely so you're able to convert and access your company data in QuickBooks Desktop for Mac.

Currently, we have an ongoing issue where customers, like you, have been unable to work with the company data in QuickBooks Desktop for Mac after updating to OS Ventura.

Rest assured our engineering team is aware and they've been all hands on deck working for the compatibility versions. And I assure you that all the updates will prompt for you to install once available.

For now, I'm including this reference so you're able to use all the features and functions of QuickBooks: Help Articles in QuickBooks Desktop for Mac. You're able to read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions.

We appreciate your patience as we're working on this matter. Please let me know in the comments below if you have any other questions aside from working with your company in QuickBooks. I'll be here to lend a helping hand.

lauraS24 · ‎November 14, 2022

Thank you!

I hope the solution comes soon. I am so far behind in my work.

I even tried to use my company file on a computer not running ventura and received the same error.

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quickbooks desktop for mac 2020 version 19.1.14 R15.1 not converting the company file