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Rob721
Level 2

Quickbooks Desktop POS V18 R14 Issue With Card Reader

We are using QuickBooks Desktop POS V18 R14 with a pin pad Ingenico IPP350.  The system freezes when certain cards are inserted into the pin pad.  It appears the sale has been processed but we have to restart the system.  Upon restart we receive a message that the sale was reversed.  It only happens with certain credit cards.  has anyone else having this issue?

 

Thanks

 

Rob

7 Comments 7
JonpriL
Moderator

Quickbooks Desktop POS V18 R14 Issue With Card Reader

Hello @Rob721,

 

My colleague @AlcaeusF already shared his answer for the same question you posted on the other thread. If you haven't checked it, here's the direct link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-card-reader-issue/01/602900#M42...

 

Lastly, here's a few articles you can read to help manage your account and related tasks: Help Articles for QuickBooks Point of Sale.

 

If there's anything else that I can help you with, let me know in the comments. I'll be here to lend a hand.

Rob721
Level 2

Quickbooks Desktop POS V18 R14 Issue With Card Reader

Unfortunately none of the recommendations have helped the situation.  I can't believe no one else has run into this problem.  Certain credit/debit cards cause the system to freeze thus causing a manual restart of the system and the transaction being reversed.  No one has had this issue?

 

Thanks

 

Rob

Rob721
Level 2

Quickbooks Desktop POS V18 R14 Issue With Card Reader

Unfortunately none of the recommended actions has helped.  I can't believe we are the only ones that have had this situation.  Certain credit/debit cards cause the system to freeze and a manual restart is necessary and the transaction is reversed.  No on else has had this happen?

 

Thanks

 

Rob

MarsStephanieL
QuickBooks Team

Quickbooks Desktop POS V18 R14 Issue With Card Reader

Hi there, @Rob721.

 

I can see that this needs further investigation to determine what has caused this issue. Since you've performed the basic troubleshooting steps provided by my colleague, I suggest contacting our POS Customer Care team. They have the tools to expedite the resolution of your card reader. Please check out our support hours before getting in touch with them.

 

Here's how: 

 

  1. Go to this link: Contact Payments Support
  2. Look for the QuickBooks Desktop Point of Sale section. 
  3. Click Chat with us or get the phone number to call them.

 

You can check out this website: QuickBooks Point of Sale (POS) FAQ. It has a series of articles to help you manage your Point of Sale (POS) such as using financial exchange in the software, installing hardware and software drivers and processing payments.

 

I'll be here if you need anything about QuickBooks. Please don't hesitate to comment below. Keep safe.

BigtennisBob
Level 2

Quickbooks Desktop POS V18 R14 Issue With Card Reader

I am having the same problem so you are not alone.  A restart takes time with customers standing around which is not good.  Have not found a solution.  Am going to try to move the workstation as the main register and the computer with the QB and pos files to the back room.   

BigtennisBob
Level 2

Quickbooks Desktop POS V18 R14 Issue With Card Reader

I am having the same problem.  Having to restart the computer with customers in line is not a good thing.  This has been going on since I got the credit card reader.  The main register has the files on it, thinking about moving the workstation to be the main register.  Anyone with a solution would be greatly appreciated.

Clever Girl Inc
Level 3

Quickbooks Desktop POS V18 R14 Issue With Card Reader

Having same problem.  No help from Quickbooks.  As usual.....

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