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QC3
Level 1

Quickbooks desktop Premier Contractors Addition 2020

Downloaded this 2020 addition October 10/5/20 and have been having issues:

1 - Vendor (listed as Subcontractor) will suddenly lose information - address, name, and an error message comes up stating ID number is wrong.  If I log out and log back in everything is fine.

2 - I have one Vendor (Subcontractor) who suddenly has a credit balance.  I have checked all reports and see no place where a bill was added /deducted twice.  The transaction List by Vendor and Vendor Balance Detail are all correct.  But when you are on the vendor information page - to the right it shows zero, but on the left across from the Vendor name the balance total is showing a credit (this is wrong should be zero).

Have run the Quickbook Tool Hub and the Quickbooks File Doctor, but the same issues keep coming back.

This happens every day.

 

Solved
Best answer October 22, 2020

Best Answers
Rubielyn_J
QuickBooks Team

Quickbooks desktop Premier Contractors Addition 2020

I'd be glad to help fix your concern, @QC3.

 

Let's run the Verify Rebuild Utility Tool in QuickBooks Desktop to identify the most commonly known data issues within a company file.

 

Here's how:

  1. Go to the File and then select Utilities.
  2. Select Verify Data. If the tool finds no error, then everything is fine with the company file. When you see "Your data has lost integrity" error message on your screen, then you'll have to Rebuild Data to fix the identified error.
  3. Choose Files and select Utilities.
  4. Click Rebuild Data and choose OK.
  5. Follow the on-screen prompts carefully and make the appropriate selections.
  6. Once you see Rebuild has completed, click OK.

Once done, close and reopen your QuickBooks Desktop and check if there are still some missing information and credit balance in your vendor.

 

I've attached a link below for your reference in adding some filters in your report: Customize vendor reports.

 

Keep me posted with the results. I want to make sure everything is taken care of for you. Have a great day.

View solution in original post

6 Comments
Rubielyn_J
QuickBooks Team

Quickbooks desktop Premier Contractors Addition 2020

I'd be glad to help fix your concern, @QC3.

 

Let's run the Verify Rebuild Utility Tool in QuickBooks Desktop to identify the most commonly known data issues within a company file.

 

Here's how:

  1. Go to the File and then select Utilities.
  2. Select Verify Data. If the tool finds no error, then everything is fine with the company file. When you see "Your data has lost integrity" error message on your screen, then you'll have to Rebuild Data to fix the identified error.
  3. Choose Files and select Utilities.
  4. Click Rebuild Data and choose OK.
  5. Follow the on-screen prompts carefully and make the appropriate selections.
  6. Once you see Rebuild has completed, click OK.

Once done, close and reopen your QuickBooks Desktop and check if there are still some missing information and credit balance in your vendor.

 

I've attached a link below for your reference in adding some filters in your report: Customize vendor reports.

 

Keep me posted with the results. I want to make sure everything is taken care of for you. Have a great day.

View solution in original post

Fiat Lux - ASIA
Level 15

Quickbooks desktop Premier Contractors Addition 2020

@QC3 

Have you run the Verify/Rebuild Data utility? How big is your file (i.e QBW) size? Hit f2 key to see the numbers.

QC3
Level 1

Quickbooks desktop Premier Contractors Addition 2020

Thank you!!!  That fixed the Vendor(sub-contractor) balance issue.  I will not know if it fixed the other issue of losing information until or if it happens.  Again thank you!!

QC3
Level 1

Quickbooks desktop Premier Contractors Addition 2020

Thank you that fixed the vendor balance error.  I will not know if it fixed the vendor issue of losing information until or if it happens.  Again Thank you!!

QC3
Level 1

Quickbooks desktop Premier Contractors Addition 2020

Thank you, I ran the Verify Data and it auto wanted to do the Rebuild Data.  That has seemed to correct the issue of the vendor balance now being correct.  Will not know about the missing information unless it happens again.  Thank you!!

ZackE
QuickBooks Team

Quickbooks desktop Premier Contractors Addition 2020

Thanks for updating the Community, QC3.
 

I'm happy to hear Rubielyn_J's recommendation to use our Verify Rebuild Utility fixed your vendor credit balance issue.


Definitely keep an eye on if it solved your other problem with data loss as well. If you notice any continuing problems, I'll be here to help. Have a lovely day!

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