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Good Morning team,
Does anyone know if there is a problem on the intuit server? we have a lot of customer complaining that they are not able to sent email from QuickBooks, most of them have their email setup on webmail and some they have it on Outlook.
They keep getting the error that "QuickBooks is unable to send emails due to network connection failure"
Which QB Desktop year version? 2021 or newer?
That's the funny part, i have one customer using 2023, another one using 2024 and other using 2022.
We're going to do some troubleshooting to get rid of the error message when sending emails from QuickBooks, Jsilvaka.
You'll want to ensure that your client's update their QuickBooks to the most recent release. By updating, they can stay up-to-date with the latest improvements and bug fixes available. Then, check the settings in the webmail preferences, here's how:
For more information, see this article: Fix Error: Could not connect to the email server.
Also, they can download and run our QuickBooks Desktop (QBDT) Tool Hub. This program aids in correcting QBDT issues and errors. They can follow the steps below:
Please know that this will take 2-3 minutes to complete. Once done, restart their computer and send an email in QBDT again. For details about the tool, check out this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.
Feel free to read these resources on other ways to resolve error messages in QuickBooks Desktop:
Don't hesitate to reply to me anytime if your client's have follow-up questions or concerns with emailing transactions. I'll be here to help them along the way. Stay safe.
Thanks for your reply but we have tried all the steps mentioned below and nothing worked, we even tried to reinstall quickbooks 2024 and it's the same.
We are having the same issue. I can't get anyone at QB to answer the phone. It's got to either be on their end or Microsoft I think. I also tried all the steps listed.
I’m seeing the same thing. Last week the webmail sending through O365 gave the message you posted. Then when I removed it and try to add it back in I get and authorization failure. If I dig into my Microsoft account I can see there QuickBooks connector there as an authorized app, and when I click on it says something about the URL being invalid. I just had a customer call with QB Enterprise with the same problem. It seems like the QuickBooks to Microsoft (webmail) authorization is broken at the moment.
Hello, everyone. I can imagine the hurdles you encountered in resolving your concern.
I'll ensure you'll be routed in the right direction for support to sort out the issue of the error message you encountered while sending emails from QuickBooks.
Since the issue persists, I'd suggest contacting our QuickBooks Desktop support team to investigate this matter further and provide permanent fixes.
Here's how:
Additionally, here's a resource you can browse for you to be able to learn what to do if you see an error message about Outlook in QuickBooks Desktop: How to fix "Error: QuickBooks is unable to send your email to Outlook"?
If there's anything else you need further assistance with when managing your email transactions, let me know in this thread so I can further back you up. Keep safe.
Ok so after spending like almost 3 hours on the phone with a intuit agent, she told us that the issue was with godaddy and it's going to be escalated, after that we tried to sent emails again and magically went through so i'm thinking that something was going on intuit side that didn't want to admit and they fixed it without saying anything.
Mine is still broken, but my customer was able to email from QBES using webmail with enhanced security with their O365 email account.
My issue is not using desktop Outlook. That works fine. It's sending via webmail option with enhanced security. I opened a chat and they said it's an ongoing issue that is being investigated. See below:
I was able to get an update regarding on the issue that you're having right now. After further checking here, there's a reported ongoing investigation about the error or issue. Our system engineers are already aware of this issue and we're working on fixing the said issue as soon as possible.
And as per checking, there's a lot of customers who are experiencing this issue as well on their end.
We do have internal reference but you can have this investigation reference number INV-105712.
So, it's not just a few of us. Hope this helps others.
I had QB Support walk me through all the fixes with Toolhub and repairing the application. Nothing worked. It was painful doing this after hours and then to have to wait 40 minutes for chat support. Our chat ended when I had to do a server reboot after the repair. No way I was going to wait another 40 minutes for support.
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