QuickBooks email

Which QB Desktop year version? 2021 or newer?

That's the funny part, i have one customer using 2023, another one using 2024 and other using 2022. 

We're going to do some troubleshooting to get rid of the error message when sending emails from QuickBooks, Jsilvaka.

You'll want to ensure that your client's update their QuickBooks to the most recent release. By updating, they can stay up-to-date with the latest improvements and bug fixes available. Then, check the settings in the webmail preferences, here's how:

1. From the QuickBooks Edit menu, select Preferences.
2. On the left pane, choose Send Forms.
3. Under My Preferences, select the email account you are using, then select Edit.
4. In the Edit Email Info screen go to the SMTP Server Details section and set the server name and port to your email provider settings. Refer to Set up your email service in QuickBooks Desktop for a list of SMTP servers and Ports.

For more information, see this article: Fix Error: Could not connect to the email server.

Also, they can download and run our QuickBooks Desktop (QBDT) Tool Hub. This program aids in correcting QBDT issues and errors. They can follow the steps below:

1. Close QuickBooks.
2. Download the QuickBooks Tool Hub. Then, save it on your Desktop.
3. Open the file you downloaded (QuickBooksToolHub.exe). Follow the on-screen steps to install and agree to the terms and conditions.
4. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.
5. From the launchpad, click Network Issues.

Please know that this will take 2-3 minutes to complete. Once done, restart their computer and send an email in QBDT again. For details about the tool, check out this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Feel free to read these resources on other ways to resolve error messages in QuickBooks Desktop:

• Connect your email to QuickBooks Desktop
• How to fix "Error: QuickBooks is unable to send your email to Outlook"

Don't hesitate to reply to me anytime if your client's have follow-up questions or concerns with emailing transactions. I'll be here to help them along the way. Stay safe.

Thanks for your reply but we have tried all the steps mentioned below and nothing worked, we even tried to reinstall quickbooks 2024 and it's the same.

We are having the same issue. I can't get anyone at QB to answer the phone. It's got to either be on their end or Microsoft I think. I also tried all the steps listed. 

I’m seeing the same thing. Last week the webmail sending through O365 gave the message you posted. Then when I removed it and try to add it back in I get and authorization failure. If I dig into my Microsoft account I can see there QuickBooks connector there as an authorized app, and when I click on it says something about the URL being invalid. I just had a customer call with QB Enterprise with the same problem. It seems like the QuickBooks to Microsoft (webmail) authorization is broken at the moment.

Hello, everyone. I can imagine the hurdles you encountered in resolving your concern.

I'll ensure you'll be routed in the right direction for support to sort out the issue of the error message you encountered while sending emails from QuickBooks.

Since the issue persists, I'd suggest contacting our QuickBooks Desktop support team to investigate this matter further and provide permanent fixes.

Here's how:

1. Go to the Help menu, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Enter a summary of your concern and click Continue. Select a method to connect with us: chat or request a call.

Additionally, here's a resource you can browse for you to be able to learn what to do if you see an error message about Outlook in QuickBooks Desktop: How to fix "Error: QuickBooks is unable to send your email to Outlook"?

If there's anything else you need further assistance with when managing your email transactions, let me know in this thread so I can further back you up. Keep safe.

Ok so after spending like almost 3 hours on the phone with a intuit agent, she told us that the issue was with godaddy and it's going to be escalated, after that we tried to sent emails again and magically went through so i'm thinking that something was going on intuit side that didn't want to admit and they fixed it without saying anything.

Mine is still broken, but my customer was able to email from QBES using webmail with enhanced security with their O365 email account.

My issue is not using desktop Outlook. That works fine. It's sending via webmail option with enhanced security. I opened a chat and they said it's an ongoing issue that is being investigated. See below:

I was able to get an update regarding on the issue that you're having right now. After further checking here, there's a reported ongoing investigation about the error or issue. Our system engineers are already aware of this issue and we're working on fixing the said issue as soon as possible.

And as per checking, there's a lot of customers who are experiencing this issue as well on their end.

We do have internal reference but you can have this investigation reference number INV-105712.

So, it's not just a few of us. Hope this helps others.

I had QB Support walk me through all the fixes with Toolhub and repairing the application. Nothing worked. It was painful doing this after hours and then to have to wait 40 minutes for chat support. Our chat ended when I had to do a server reboot after the repair. No way I was going to wait another 40 minutes for support.