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maureen1961
Level 1

Quickbooks enterprise solutions 24 when running on our computers is crashing the excel, word etc- what can we do do fix this?

 
2 Comments 2
RhoiceW
QuickBooks Team

Quickbooks enterprise solutions 24 when running on our computers is crashing the excel, word etc- what can we do do fix this?

Hi there, Maureen. I can help you access Excel without crashing in QuickBooks Desktop (QBDT).

 

When running Excel, ensure that your QBDT is up to date to ensure smooth access to all its features. If it's already up to date, you can consider verifying and rebuilding your data in QBDT.

 

Here's how:

 

  1. Go to Window, then select Close All.
  2. On the menu section, click File. Then, click Utilities.
  3. Select Verify Data. If it shows:
  • QuickBooks detected no problem with your data - your data is clean.
  • An error message - Search our QuickBooks Desktop support site on how to fix it.
  • Your data has lost integrity - Data corruption has been found in the file.

 

You can refer to this article to learn how to rebuild your company file data:  Verify and Rebuild Data in QuickBooks Desktop.

 

Furthermore, you can refer to these articles to learn how to fix common problems and errors in QBDT and how to import and export in QBDT:

 

Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Import and export data in QuickBooks Desktop.

 

Comment on this post if you still have trouble running Excel in QBDT. I'm always here to help in any way I can.

4Gal
Level 11

Quickbooks enterprise solutions 24 when running on our computers is crashing the excel, word etc- what can we do do fix this?

@maureen1961 

Try opening the sample file. Did you encounter the same issue?

 

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