Hi there, Mic.
It's important to fully understand the issue you're experiencing, so I will need to ask a few questions to better assist you in resolving it.
Can you please specify the error you encountered while using your Apple Go app? This information will help us better understand the situation and provide the most effective solution.
Additionally, it's important to ensure that your data is up-to-date in the QuickBooks Online app. As long as you have an internet connection, you should be able to refresh your data. Here are instructions for updating on various mobile operating systems.
If you're using an iOS device, please follow these steps:
- Navigate to Settings and select General.
- Tap on iPhone Storage, and then find and tap on the QuickBooks Online app.
- Choose Offload App to free up storage without removing your app's documents and data.
In your Android:
- Open the Menu ☰, and then tap on More Options ⋮.
- Select Settings, then go to Refresh Data.
- Confirm by tapping YES.
On the other hand, if the issue persists after performing the steps above, I recommend contacting Apple Support for further assistance.
Also, if you're looking to process payments using your app, here's an article that can guide you: Process Payment in the GoPayment app.
I appreciate any further information you can provide and I look forward to your response.
