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Level 1

QuickBooks Mac Desktop Not Saving Entries

Here's my system.

Screen Shot 2019-03-04 at 18.54.43.png

Screen Shot 2019-03-04 at 18.54.59.png


I enter data, close QB, reopen, and it is like I never entered the data. This happened with entering memorized transactions, importing a new customer, reconciling an account, etc. Print settings for checks aren't saving either.


This all started when I upgraded to QB Mac 2019 from 2016. I rebuilt and verified the data and that doesn't seem to have any affect. What's even more confusing is that occasionally, it will save something but not all the edits I made since last open. I even downloaded a fresh copy of the program and reinstalled it.


I'm dead in the water and I need to run payroll. Thoughts?

11 Comments 11
Level 9

QuickBooks Mac Desktop Not Saving Entries

Choose the Help->Product Information menu.  Scroll down to the bottom of the window that appears. It will show you where your company file is stored. Is it in the Documents directory of your user on the Hard Drive?  Or is it stored somewhere else?  


Close QuickBooks and open it again. Are you seeing the same location for the file (Help->Product Information). 

Select your HD in the finder.  Choose File->Get Info.  How much free space is available on the drive?

Level 1

QuickBooks Mac Desktop Not Saving Entries

My company file is stored on my Google Drive and 'available offline'. It has always been stored there, but the problems didn't start until I upgraded to 2019 from 2016.

Level 1

QuickBooks Mac Desktop Not Saving Entries

Finder says free space is almost 200GB.

My Google Drive is unlimited storage.

Not applicable

QuickBooks Mac Desktop Not Saving Entries

Hi there, @randytheking.


Thanks for getting back and providing further information about your saved company file. Allow me to step in and help figure out why your entered data/transactions are not saving in your company file. 


You mentioned this all started when you've upgraded to QuickBooks Mac 2019. Have you tried updating your version to the latest release? If not, I'd recommend updating first to improve program functionality and fix known issues with the software. Let me refer you to this article for more details: Update QuickBooks Mac Desktop.


Also, to ensure there are no issues in saving your entries, it'd be best to save your company file in local drive space. 


Keep me posted on how it goes. I'm always here to help if you have additional questions about saving your data in QuickBooks Mac.

Level 9

QuickBooks Mac Desktop Not Saving Entries

Did you figure out a solution to this? I'd suggest trying to move the file to Documents instead of Google Drive.  Interested in what you discover.

Level 1

QuickBooks Mac Desktop Not Saving Entries

Mine is doing the exact same thing. Any answers?? I too use google drive and I’ve tried loading a backup from the desktop and still nothing, so I don’t think it’s a google drive problem....


QuickBooks Mac Desktop Not Saving Entries

Thank you for joining this thread, growingup26.


Let me route to the right support you need since I have limited resources.


I'd suggest reaching out to our Customer Care Support Team. They have available resources and tools to further investigate this issue.


Here's how to contact them:

  1.  Click on the Help menu.
  2. Select QuickBooks Desktop Help.
  3. Click on Contact Us.
  4. Type in your question under Tell us more about your question and click the Search tab.
  5. Choose either to Start messaging or Get a callback

To make sure we address your concern, please check our support hours here.


If you have any other concerns, please let me know by commenting below. I'm always here to help.

Level 1

QuickBooks Mac Desktop Not Saving Entries

Did anyone figure this out? I've had the exact same problem. At first, I thought it was a glitch, but it's happened multiple times to me now and hours of work has just disappeared with no warning or glitch notice. 

QuickBooks Team

QuickBooks Mac Desktop Not Saving Entries

This is not the kind of service we want you to experience, Mo28. However, I've checked with my resources and with our engineering team, there is no reported issue where the transactions disappear without prior notice. 


Since the Community has limited sources to conduct an investigation, I recommend reaching out to our customer support team. This way, one of our phone agents can pull up your account in a secure session and get it sorted out for a further solution.  


Here's how to connect with our support team: 


  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Hit Contact Us
  4. Enter your concern, and click Let's talk
  5. Choose a way to connect with us: 
  • Start a chat 
  • Get a call

To ensure that we address your concerns on time, please contact us during these hours: M-F 6 AM to 6 PM and Saturday 6 AM to 3 PM PT. 


I'm just a few clicks away if you have any other concerns or questions.  Stay safe and have a great rest of the day.

Level 1

QuickBooks Mac Desktop Not Saving Entries

Running QB Mac Desktop 2019 for 2 companies (masOS Monterey v12.0.1). Starting around NOV 2021 the program will not save transactions for only one of the companies. It happened in NOV where it didn't save the invoices I entered, but I thought it was a 1-time glitch.


Thought I had just misremembered entering the more recent transactions, and just spent 3 hours catching up reconciling bank accounts, etc. thru 12/31/21. After switching to the other company and then back, ALL work was gone - still shows OCT bank statement unreconciled. Have found the data file, and it shows updating today, but no new data since 11/2/21. The other company file seems to be fine.


QB did update to v18.0.12 R13 around NOV 2021. Have gone back and tested a single transaction and it seems to be working - but how can I be assured that I don't waste another several hours??? Since QB doesn't give the ability to save your work as you go - it's supposed to do it automatically.

QuickBooks Team

QuickBooks Mac Desktop Not Saving Entries

Hello JamesGang!


Thanks for joining this thread. Let me assist you in fixing this behavior of your QuickBooks Desktop for Mac.


It's good to know that everything's good on one of the company file. The most possible reason for this is that the other company file is damaged. Let's run the Verify and Rebuild data tool in QuickBooks Desktop for Mac to fix it.


Follow these steps:

  1. Go to the File menu, then select Utilities.
  2. Select Verify Data, then select OK.
  3. Go back to the File menu, then select Utilities.
  4. Click Rebuild Data, then select OK.


If prompted, follow the on-screen steps to backup your company file.


Also, you'll want to make sure that you have the latest fixes and patches by updating QuickBooks for Mac to the latest release.


Lastly, I added more articles if you need additional help in reconciling your accounts and a guide in closing your books:


Leave a reply again if you need more assistance with this. Take care!

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