Here's my system.
I enter data, close QB, reopen, and it is like I never entered the data. This happened with entering memorized transactions, importing a new customer, reconciling an account, etc. Print settings for checks aren't saving either.
This all started when I upgraded to QB Mac 2019 from 2016. I rebuilt and verified the data and that doesn't seem to have any affect. What's even more confusing is that occasionally, it will save something but not all the edits I made since last open. I even downloaded a fresh copy of the program and reinstalled it.
I'm dead in the water and I need to run payroll. Thoughts?
Choose the Help->Product Information menu. Scroll down to the bottom of the window that appears. It will show you where your company file is stored. Is it in the Documents directory of your user on the Hard Drive? Or is it stored somewhere else?
Close QuickBooks and open it again. Are you seeing the same location for the file (Help->Product Information).
Select your HD in the finder. Choose File->Get Info. How much free space is available on the drive?
Hi there, @randytheking.
Thanks for getting back and providing further information about your saved company file. Allow me to step in and help figure out why your entered data/transactions are not saving in your company file.
You mentioned this all started when you've upgraded to QuickBooks Mac 2019. Have you tried updating your version to the latest release? If not, I'd recommend updating first to improve program functionality and fix known issues with the software. Let me refer you to this article for more details: Update QuickBooks Mac Desktop.
Also, to ensure there are no issues in saving your entries, it'd be best to save your company file in local drive space.
Keep me posted on how it goes. I'm always here to help if you have additional questions about saving your data in QuickBooks Mac.
Mine is doing the exact same thing. Any answers?? I too use google drive and I’ve tried loading a backup from the desktop and still nothing, so I don’t think it’s a google drive problem....
Thank you for joining this thread, growingup26.
Let me route to the right support you need since I have limited resources.
I'd suggest reaching out to our Customer Care Support Team. They have available resources and tools to further investigate this issue.
Here's how to contact them:
To make sure we address your concern, please check our support hours here.
If you have any other concerns, please let me know by commenting below. I'm always here to help.