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Level 1

QuickBooks Mac Desktop Not Saving Entries

Here's my system.

Screen Shot 2019-03-04 at 18.54.43.png

Screen Shot 2019-03-04 at 18.54.59.png


I enter data, close QB, reopen, and it is like I never entered the data. This happened with entering memorized transactions, importing a new customer, reconciling an account, etc. Print settings for checks aren't saving either.


This all started when I upgraded to QB Mac 2019 from 2016. I rebuilt and verified the data and that doesn't seem to have any affect. What's even more confusing is that occasionally, it will save something but not all the edits I made since last open. I even downloaded a fresh copy of the program and reinstalled it.


I'm dead in the water and I need to run payroll. Thoughts?

Level 8

Re: QuickBooks Mac Desktop Not Saving Entries

Choose the Help->Product Information menu.  Scroll down to the bottom of the window that appears. It will show you where your company file is stored. Is it in the Documents directory of your user on the Hard Drive?  Or is it stored somewhere else?  


Close QuickBooks and open it again. Are you seeing the same location for the file (Help->Product Information). 

Select your HD in the finder.  Choose File->Get Info.  How much free space is available on the drive?

Level 1

Re: QuickBooks Mac Desktop Not Saving Entries

My company file is stored on my Google Drive and 'available offline'. It has always been stored there, but the problems didn't start until I upgraded to 2019 from 2016.

Level 1

Re: QuickBooks Mac Desktop Not Saving Entries

Finder says free space is almost 200GB.

My Google Drive is unlimited storage.

Not applicable

Re: QuickBooks Mac Desktop Not Saving Entries

Hi there, @randytheking.


Thanks for getting back and providing further information about your saved company file. Allow me to step in and help figure out why your entered data/transactions are not saving in your company file. 


You mentioned this all started when you've upgraded to QuickBooks Mac 2019. Have you tried updating your version to the latest release? If not, I'd recommend updating first to improve program functionality and fix known issues with the software. Let me refer you to this article for more details: Update QuickBooks Mac Desktop.


Also, to ensure there are no issues in saving your entries, it'd be best to save your company file in local drive space. 


Keep me posted on how it goes. I'm always here to help if you have additional questions about saving your data in QuickBooks Mac.

Level 8

Re: QuickBooks Mac Desktop Not Saving Entries

Did you figure out a solution to this? I'd suggest trying to move the file to Documents instead of Google Drive.  Interested in what you discover.

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