cancel
Showing results for 
Search instead for 
Did you mean: 
Freelsdraft
Level 1

QuickBooks Mobile App

The mobile app keeps crashing on my phone, then requires login information again... then says I have no account. Every. Single. Day. 

2 Comments 2
JenoP
QuickBooks Team

QuickBooks Mobile App

I have some few steps to share to get your mobile app working again, Freelsdraft

 

Let's start by resetting the data in your mobile app. Here's how:

  1. Click Help.
  2. Choose Reset App Data.
  3. Close and reopen the app to check if that works. 

If the same thing happens, let's uninstall and reinstall the mobile app. These guide articles will guide you the steps:

 

  1. How To Delete Apps On Your iPhone
  2. Remove An Installed Application From An Android Device
  3. How To Download The QuickBooks Online Mobile App

 

With regards to the log in issue, make sure you're using the same credentials when signing in on the web version. You can also contact our phone support in case you're still unable to log in. Here's a link to get our contact details: Get Help With QuickBooks Online.

 

Leave a comment below if you have follow-up questions. 

AdrianG001
Level 4

QuickBooks Mobile App

Can you please confirm that the version of the QB app that you are using is up to date. If not then please try updating the app.

 

Regards,

Adrian Gates

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us