I have some few steps to share to get your mobile app working again, Freelsdraft.
Let's start by resetting the data in your mobile app. Here's how:
- Click Help.
- Choose Reset App Data.
- Close and reopen the app to check if that works.
If the same thing happens, let's uninstall and reinstall the mobile app. These guide articles will guide you the steps:
- How To Delete Apps On Your iPhone
- Remove An Installed Application From An Android Device
- How To Download The QuickBooks Online Mobile App
With regards to the log in issue, make sure you're using the same credentials when signing in on the web version. You can also contact our phone support in case you're still unable to log in. Here's a link to get our contact details: Get Help With QuickBooks Online.
Leave a comment below if you have follow-up questions.