Customers are receiving Invoice Reminders on Past Due Invoices and I would like to turn off this feature. I have done the following with no success.
*Go to Account and Settings - Sales - Reminders - There is no button to select "Send Invoice Reminders". The screen only shows -- Set up invoice reminder emails - Option "Use greeting" selected; Option "Email me a copy at....." unselected. My only option on this screen was to unselect "Use greeting". I unselected the option and invoice reminders continue to be sent out.
* Go to Manage Workflows - Create Workflow - Payment due reminder - Select Create. Cursor is a Red Circle (General No Sign) I'm not able to make any changes to the screen.
What is my next option? Customers do not appreciate receiving these reminders when payment arrangements have been negotiated.
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