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When trying to open the QuickBooks Online for Mac app this morning, it tries to open and then crashes. It was working fine yesterday. Nothing has changed on this side - no OS updates etc. I can't do any data resets via the app because it doesn't open. I would delete the app and reinstall it but I've searched for a download link for the app for ages and can not find one - why's that so hard to find? I can log in via a browser so I can get to my data, but I would like the app to work...
Hello there, soundsessential
I know how vital for your company to use QuickBooks Online (QBO) Mac app smoothly. I'm here to help ensure the troubleshooting is a breeze for you.
We'll have to uninstall and reinstall the QBO Mac app to start on a clean slate. Here's how to remove the program:
Next, reinstall QBO on your computer. If you're unable to lodge the program, I recommend contacting our QBO Care Team to assist you further. Follow the steps below to obtain the support details:
Feel free to browse this article to learn more about the support hours and types: QuickBooks Online.
Also, the following link provides an overview of the features available in the app and instructions to install the latest update: Download and use the QuickBooks Online desktop app.
We've collated articles that will guide users on how to carry out any accounting activities. They're grouped according to topics so you can locate the one you need in no time.
Stay in touch if you run into any roadblocks while performing any task or have questions about QuickBooks. I’m only a few clicks away from help. Have a good one and stay safe.
That fixed it but getting to a download of the app required a lengthy support chat. The instructions above are not quite accurate and links lead to Windows instructions. But deleting the library files and reinstalling the app has fixed the crashing.
I don't have a Quickbooks folder in the Library/Application Support.
Now what?
So my app continue to crash upon trying to load it. Once in a blue moon it actually works. I went to Library/Application Support, but there is no Quickbooks folder. Now what do I do?
This continues to happen to me when they issue new updates.
Earlier this week it kept crashing and I finally found that if I log into QBO in a browser and then go to the Settings cog icon in the upper right, there's a "Get the desktop app" link in the first column.
Try downloading that and just deleting the existing app, replacing with the one downloaded.
I've also found a bit of a reliable workaround. The app opens for a few seconds, at which point I reset the app data under the help menu.
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