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williamgraff
Level 1

quickbooks online invoicing

I have tried on numerous occasions to resolve what I feel is software related problems /glitches on QB online, after several lengthy and I mean hours of talking to India and having people search the internet for the answer, instead of knowing the answer, I tried to get a higher-level technician and was told over and over again to file a help online which I had done twice before and was redirected to overseas ....again... I think the problem really needs to be addressed even if we can't resolve it, others must be having the same issue. my invoices do not print correctly and are subtotaling even when the subtotal is not selected, seems to possibly be a linked issue with Tsheets, but not sure, worked for hours with other techs and can't figure it out ... need a real human who ACTUALLY KNOWS THE PRODUCT, not someone who is surfing the web looking for answers, I've done that already.

Can anyone help me, please

9 Comments 9
Aleh - CloudBusiness
Level 3

quickbooks online invoicing

Hello williamgraff,

 

  Let me please just put my five cents. I am using QuickBooks Online for more than a year and a half for now and there were no issues with subtotalling without me wants it. So, I believe it might be that the software you have mentioned in your post indeed has some impact on this matter.

  You can also try using some third-party apps to have your invoices created in a fast and reliable method. You can find some such apps on Intuit App Store. I personally am fond of using Business Importer app. Any large csv or excel files will be correctly reflected in your QuickBooks - very convenient.

Fiat Lux - ASIA
Level 15

quickbooks online invoicing

@williamgraff 

Explore the invoicing feature in this payment service app. It supports QBO

https://veem.grsm.io/veems

 

Hope it helps.

Antoinette12
Level 2

quickbooks online invoicing

I have question. I hate the straightjacket that appears to be QBO invoice templates. Among other things, there's no place for PO Number or EIN. This could easily be solved with an "Other Text Line" option in the relevant parts of the template. And while it's nice that they let you edit the column labels and widths for the billing items, the constraints there are unrealistic. As a single member LLC, the minimum column width of 16 for the extended price is comical. Who am I going to bill for $1bn? But I could sure use the extra width in the item description, which seems to max out at 37 characters. Is desktop quickbooks better? Or should I just hand-roll my invoices and keep my QBO subscription?

Fiat Lux - ASIA
Level 15

quickbooks online invoicing

@Antoinette12 

QB Desktop provides a Layout Designer tool to give us more freedom to design our invoices for multi purpose.

https:// quickbooks.intuit.com/learn-support/en-us/help-article/customize-forms/use-customize-form-templates/L31kJSVTb_US_en_US?uid=l3pngpn6

 

You can also still purchase a one-time license for the QB Desktop 2021 US Pro edition for a single user. Utilize the trial license to make sure it meets your needs.

Kurt_M
QuickBooks Team

quickbooks online invoicing

I understand how you feel about this, @Antoinette12.

 

First and foremost, thank you for taking the time to join us in this thread and for suggesting a feature. What I can do is walk you through the steps for sending feedback to our Product Development team. They'll see your recommendation and take it into consideration in the next product update. Here's how to get started:

 

  1. In the upper-right corner, click the Gear icon.
  2. Select Feedback.
  3. Enter a brief description of your product suggestion. and then click Next.
  4. Type your email address.
  5. Once done, click Send Message.

 

Additionally, I've got you this articles to help you manage your customers invoice payments in QuickBooks Online: Record invoice payments in QuickBooks Online.

 

You're always welcome to post here again in the Community if you need assistance performing specific tasks in QuickBooks. Rest assured, our dedicated product experts are always ready to help you. Take care!

Antoinette12
Level 2

quickbooks online invoicing

Thanks for sharing such a helpful instruction, It is clear for me. Exactly what I needed!

Tim Hortons Survey

Hector12
Level 2

quickbooks online invoicing

Having same type question. I hate the straightjacket that appears to be QBO invoice templates. Among other things, there's no place for PO Number or EIN. This could easily be solved with an "Other Text Line" option in the relevant parts of the template. And while it's nice that they let you edit the column labels and widths for the billing items, the constraints there are unrealistic. As a single member LLC, the minimum column width of 16 for the extended price is comical. Who am I going to bill for $1bn? But I could sure use the extra width in the item description, which seems to max out at 37 characters. Is desktop quickbooks better? Or should I just hand-roll my invoices and keep my QBO subscription?

Mark_R
QuickBooks Team

quickbooks online invoicing

Hello there, @Hector12.

 

I've come to share some insights about customizing invoice templates in QuickBooks Online (QBO).

 

First off, you'll want to know that QBO and QuickBooks Desktop have different functionalities, and that QuickBooks Desktop has more options for customizing templates, such as the layout designer.

 

On the other hand, QBO allows you to add custom fields to your sales templates. However, this option is only available in the Advanced version of QBO. If you have this version, you can add a custom field for PO number or EIN to your invoice templates. If you don't, you can consider upgrading your subscription.

 

In addition, QuickBooks set minimum and maximum column widths and max characters to ensure the text won't overlap the table. However, the idea to modify the column widths to your own choices and increase the maximum characters is great. With that, I encourage submitting feedback directly to our product engineers. This way, they'll add your suggestion in the future update. To send feedback, you can follow the steps shared by my peer KurtKyle_M above.

 

You may want to view all your sales transactions in the future. You can go to the Sales menu and select All Sales. This will gives you a great view of the status of sales transactions, open invoices, and paid invoices. 

 

We're always here to listen if you have concerns regarding other features. You're welcome to post again or leave a reply below, @Hector12.

Fiat Lux - ASIA
Level 15

quickbooks online invoicing


@Hector12 wrote:

Is desktop quickbooks better? Or should I just hand-roll my invoices and keep my QBO subscription?


 

@Hector12 

Utilize the trial license for QB Desktop 2021 to make sure.

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