I see the challenge you've faced upon encountering an unexpected charge, especially when focused on managing your expenses, David. Like you, I value accurate billing and take steps to ensure that my accounts are always correctly managed. For now, let me connect you with the appropriate support team who can assist you in resolving this issue promptly.
Before we proceed, could you please take a moment to verify the promotion date associated with your subscription renewal? This will help us determine whether the promotion is still active or has expired.
As a subscription-based service, payments are automatically processed on your billing date, and advance payments are not available. However, if you still have an active discounted billing period, I recommend reaching out to our Live Support Team. They have the necessary tools to review your account, address any billing discrepancies, and assist you with refund requests.
You can review their support hours to ensure quick responses. Then, follow the steps below to connect with them:
- Tap the Help icon in your company file to open the support window.
- Use the QB Assistant to enter your question or topic. It will provide options to help you get answers. Alternatively, you can use the Search tab and enter a keyword or topic of interest.
- If you’re unable to locate the answers you need, click on Contact Us to reach out to an expert for help.
To better understand about Intuit charges to your credit card or bank account, check out this article: Intuit charges on your credit card or bank statement.
If you’d like to change your payment method or billing schedule, please check out this article and scroll down to find the designated links for each instruction: Manage billing, payment, and subscription info in QuickBooks Online.
I look forward to getting this sorted for you. If there's anything else you need to know about the nature and details of any charges within QuickBooks, kindly leave a reply below. I'm here around the clock to give the necessary assistance.
