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Level 1

QUICKBOOKS ONLINE PLUS EXAMPLES ON CREDIT MEMOS AND THEN MAKING A REFUND CHECK.

THE QUESTION IS:

SAY YOU HAVE A CREDIT MEMO #123 MADE FOR 1,000.00 AND NOW THE CUSTOMER WANTS A REFUND CHECK MADE OUT.

HOW WOULD YOU DO THIS? WHAT WOULD YOU CLICK ON?

WHEN I LOOK AT THE CREDIT MEMO I DO NOT SEE AN OPTION THAT SAYS PRINT A CHECK. SO I AM GUESSING THERE IS ANOTHER WAY TO DO THIS.

WHEN I LOOK AT THE JOURNAL REPORT FOR THE CREDIT MEMO LOOKS LIKE A CREDIT TO ACCOUNTS RECEIVABLE AND A DEBIT TO AN INCOME ACCOUNT.

I AM GUESSING THAT SOMEHOW A CHECKING ACCOUNT NEEDS TO BE CREDITED BECAUSE IT WILL BE REDUCED AND THE CREDIT MEMO NEEDS TO BE DEBITED SO SHOWS AS BEING USED? HOW DOES THIS GET APPLIED?

HOWEVER I DO NOT SEE THIS CHOICE WHILE LOOKING AT THE CREDIT MEMO.

HOW DOES THE CREDIT MEMO END UP BEING MARKED AS APPLIED?

 

Solved
Best answer August 16, 2019

Best Answers
Highlighted
Moderator

QUICKBOOKS ONLINE PLUS EXAMPLES ON CREDIT MEMOS AND THEN MAKING A REFUND CHECK.

Hello CHUCK348,

 

Allow me to lend a hand with applying credits to a refund check in QuickBooks Online.

 

You can use Check or Expense to record a refund check for the available credits of the customer. Please select the Accounts Receivable account as the category to ensure you can apply the credit memo during the process.

 

Here are the steps:

 

  1. Click the Plus sign, and select Check or Expense.
  2. Below the Category column, select Accounts Receivable.
  3. Under the Amount column, enter the refund amount.
  4. Under the Customer/Project column, add the customer name.
  5. Click Save and close.
  6. Click the Plus sign, and select Receive Payment.
  7. Add your customer.
  8. Enter necessary information.
  9. Put a checkmark in the box beside the check and credit memo.
  10. Click Save and close.

For your visual guide into the steps above, I'm attaching some screenshots on this:

 

 

 

 

Once done, it'll clear the negative balance on your bank register and offsets the credits from the customer. In case you encounter this type of situation in the future, I suggest bookmarking the article below:

 

Record a customer refund.

 

Get back to me if you have followup questions about the process, and I'll be sure to get back to you.

View solution in original post

3 Comments
Highlighted
Moderator

QUICKBOOKS ONLINE PLUS EXAMPLES ON CREDIT MEMOS AND THEN MAKING A REFUND CHECK.

Hello CHUCK348,

 

Allow me to lend a hand with applying credits to a refund check in QuickBooks Online.

 

You can use Check or Expense to record a refund check for the available credits of the customer. Please select the Accounts Receivable account as the category to ensure you can apply the credit memo during the process.

 

Here are the steps:

 

  1. Click the Plus sign, and select Check or Expense.
  2. Below the Category column, select Accounts Receivable.
  3. Under the Amount column, enter the refund amount.
  4. Under the Customer/Project column, add the customer name.
  5. Click Save and close.
  6. Click the Plus sign, and select Receive Payment.
  7. Add your customer.
  8. Enter necessary information.
  9. Put a checkmark in the box beside the check and credit memo.
  10. Click Save and close.

For your visual guide into the steps above, I'm attaching some screenshots on this:

 

 

 

 

Once done, it'll clear the negative balance on your bank register and offsets the credits from the customer. In case you encounter this type of situation in the future, I suggest bookmarking the article below:

 

Record a customer refund.

 

Get back to me if you have followup questions about the process, and I'll be sure to get back to you.

View solution in original post

Highlighted
Level 1

QUICKBOOKS ONLINE PLUS EXAMPLES ON CREDIT MEMOS AND THEN MAKING A REFUND CHECK.

8.16.19

 

THANK YOU SO MUCH ALCAEUSF.  GOOD EXPLANATION AND PICTURES TO SHOW WHAT TO DO.  THANKS AGAIN

 

 

Highlighted
Moderator

QUICKBOOKS ONLINE PLUS EXAMPLES ON CREDIT MEMOS AND THEN MAKING A REFUND CHECK.

Hi again, CHUCK348.

 

Let me start by saying how much I appreciate your response and for getting back to me here in the Community. I'm glad to know the information above helps you with applying credits to a refund check.

 

Just in case you'll come up with a refund for a credit card payment, I'm also adding the article I find helpful for you in the future:

 

How to void or refund a credit card payment.

 

Please know that if you have any questions in the future, you're always welcome to post here. I'm always up to lend a hand for my QuickBooks family.

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