Void or refund customer payments in QuickBooks Online

Learn how to void or refund payments processed in QuickBooks Online.

If you have QuickBooks Payments, you can take and process your customer's credit card payments in QuickBooks Online. But sometimes, you might need to void or refund payments so your accounting stays accurate. Here’s how.

Find out when to void or refund a transaction

• Void: Transaction batches close at 3:00 PM PT every business day. If you void the payment before the batch closes, you can avoid the processing fee. Find out more about QuickBooks Payments deposit times.
• Refund: After the batch closes, you’ll need to process a refund. You can do this as a full or partial refund. Keep in mind that there are fees for refunding transactions.

Note: If you already set up instant deposits, the payments are batched automatically.

• Void a sales receipt paid by credit card
• Void an invoice paid by credit card
• Refund a customer's payment
• Issue a refund manually
• Refund a credit card payment for a sales receipt, paid invoice, or receive payment form

To watch more how-to videos, visit our video section.

Void a sales receipt paid by credit card

1. Sign in to QuickBooks Online .
2. Go to Sales, then select the All sales tab.
3. Find and select the sales receipt you want to void.
4. Select More actions, then select Void.
5. Select Void again to confirm.
   Note: If you want to make changes or print a copy, select Edit or Print from the ACTION column. You can also see other options when you select the ▼ dropdown.

Void an invoice paid by credit card

1. Go to Sales, then select the All sales tab.
2. Find and select the invoice you want to void.
3. Select More actions, then select Void.
   Note: If you want to make changes or print a copy, select Edit or Print from the ACTION column. You can also see other options when you select the ▼ dropdown.

Tip: You can also void customer payments in the QuickBooks GoPayment mobile app.

Refund a customer's payment

There are a few ways you can refund a payment in QuickBooks Online when you have QuickBooks Payments. Follow these steps based on how you received the payment.

Before you issue a refund, take note of the following:

• Credit card refunds can only go back to the original card used for the payment. You might need to talk to your customer to verify this info.
• You can only refund up to the amount of the original sale.
• You can only refund a credit card payment within 90 days of the sale.