QuickBooks Online Update 08-30-23

dvabq · ‎September 27, 2023

When QBO updated it's platform on 8/30/23, not only did it mess up templates and other items I had set-up online via my desktop, my field techs can't even complete their invoices efficiently because QBO engineers did not test thru to the mobile apps to see how their changes would impact what app users see when they launch their invoices/sales receipts/estimates, etc... Not only are custom fields missing (supposedly they're aware of it and are working on the issue for 4 weeks now - I don't believe it - it took them 2 years to fix the last issue I had on the mobile app), my line item discounts have stopped calculating correctly and I just discovered on Monday, my sales tax is not calculating correctly. For the love of all that is good, could QuickBooks implement a process whereby changes are tested THRU to the mobile apps so we don't have continual issues? I am so sick of the engineers incompetency and customer service reps that have no idea how QuickBooks even functions. Currently looking for a new online accounting vendor. I'll spend my $200 per month somewhere else AND get an online payroll service that actually functions the way I need it to.

GenmarieM · ‎September 27, 2023

We appreciate your feedback about the product enhancement process and hear your pain, @dvabq.

Let me provide you with some details and updates about the issues you're facing.

Upon checking here on our end, there's an ongoing investigation about the missing custom fields in QBO. Rest assured, our engineers are aware of this and they're doing their best to find a solution to fix it. Once the investigation is done, you'll be notified via email.

In regards to your item discounts and sales tax, we can double-check the account setup to see if they're all correct.

Moreover, I've got these articles to help you manage and set up your item discounts and sales tax in QBO:

Add a discount to an invoice or sales receipt in QuickBooks Online

Set up your sales tax in QuickBooks Online

We'd like to thank you for your patience in this matter. Please get in touch with us if you have questions or concerns about QuickBooks.

ellejay16 · ‎October 11, 2023

I am having the same issue with the custom fields - and also endured an upsetting phone conversation with a customer service rep who seemed to have no clue and told me multiple times "That's weird" and nothing else. This is truly aggravating and I would also like to be notified when there is a solution as well.

GenmarieM · ‎October 11, 2023

Hello, @ellejay16.

We appreciate you posting here in the Community. I understand the importance of the option to customize fields in QuickBooks Online. Let me provide you with some details about your concern.

Upon checking here on our end, the investigation about the missing custom fields is still in progress. As of the moment, we can't tell when this issue will be resolved. Rest assured that our engineers are doing their best to fix it as soon as possible.

Thus, I encourage you to contact our Phone support team . They can add you to our notification list and you'll be notified via email once the update is available.

Refer to this article for more information about customizing invoices, estimate, and sales receipts in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online

Visit here again if you have other questions or concerns about QuickBooks. I'm always here to lend a hand.

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QuickBooks Online Update 08-30-23