Quickbooks online wil not save sub-customer changes to deposit

mchppaccounting · ‎July 27, 2022

I seem unable to add a sub-customer to a reconciled deposit that has a customer. I edit the deposit to change the customer field to include the sub-customer (which was left out by mistake). I hit save and I'm warned the transaction has been reconciled. I elect to save the transaction anyway by hitting 'yes'. Quickbooks returns with the deposit seemingly edited (i.e. no errors and the info seems to 'refresh'), but there is still only the customer name (no sub). My only theory as to why this happens is that the subcustomer "opening balance as of" date is after the deposit date. Or, that the deposit is reconciled, but it lets me edit everythign else on the deposit if I want and just warns me that I'm doing so. But, this is just me grasping for straws as to why this is happening. I can not edit the sub-customer 'as of' date to anything prior to today's date, so I can't test whether that would solve the problem. I am the account admininstrator. Help. We've been trying to solve this various ways for a while now.

Thanks.

Best,

Brady

mchppaccounting · ‎August 10, 2022

Thanks for your reply. I believe it was ultimately a browser cookie issue (which was also causing all kinds of problems with me trying to update this post with this message). This is resolved on my end.

View solution in original post

LieraMarie_A · ‎July 27, 2022

Hi, Brady.

Help has arrived! I know how important to track transactions with the appropriate customer or jobs. I'm here to help ensure you can save your changes.

The sub-customer "opening balance as of" date won't prevent you from entering transactions before the date. I've tried your steps, and I see it's changed. Let me share some troubleshooting you can perform to isolate the issue.

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

Chrome: Ctrl+Shift+N
Firefox: Ctrl+Shift+P
Safari: Command+Shift+N

After logging in to your account, edit your deposit and select the sub-customer. If it saves the information, you may have accumulated too much historical data in your browser. I'd recommend clearing its cache so you can access QuickBooks with a clean slate. Alternatively, you can use a different supported browser.

Additionally, I'll show you how to modify the "opening balance as" date for customers. It only takes a few steps.

Here's how:

Go to the Sales menu and then Customers.
Click the customer's name.
Under Transaction List, look for the invoice that has the "Opening Balance" memo.
Click the transaction to open it.
Alter the date and select Save and close.

Try these instructions and let me know the result. Also, please don't hesitate to reach back out to us if you need more help managing your transactions. It's our pleasure to assist. Take care always!

mchppaccounting · ‎August 10, 2022

Thanks for your reply. I believe it was ultimately a browser cookie issue (which was also causing all kinds of problems with me trying to update this post with this message). This is resolved on my end.

MaryLandT · ‎August 10, 2022

I'm glad to hear that the steps provided by my colleague has resolved the issue when saving a sub-customer, mchppaccounting.

Don't hesitate to post again if you have other QuickBooks concerns. We're always open to provide steps and related articles for you.

Thank you and have a wonderful day ahead!

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Quickbooks online wil not save sub-customer changes to deposit