quickbooks payments

Hello there, Zingfly.

Thanks for bringing this up here. I'll ensure this is taken care of.

As much as I wanted to help, I'm unable to pull up your account as this is an open forum. That said, you may consider contacting our Payments Support team. One of our representatives can pull up your account and check the $null for the dollar amount. You can use this to contact them:  Contact Payments.

I'm also adding this article for details about fees for voids, returns, and refunds:

• Understand Intuit charges on your credit card or bank statement.
• What are the fees for QuickBooks Payments?.

Please let me if you have any other QB payments questions. I'm always here to help.

I spoke with 6 different people on Sunday and no one was able to help me with a solution. Despite promising to call me back, no one ever got back to me with any answers to my issues. 

This isn't what I want you to experience with us, @Zingfly. Let me make it up to you by ensuring you get the right support group to fix this issue. 

Recently, we received reports that some users are experiencing the same issue. When sending out a sales receipt to their customer, the amount field is showing "$null" instead of the exact amount. 

Rest assured our engineering team is aware of this issue and is working around the clock to resolve this. In the meantime, I propose contacting our merchant support team. I know you've already contacted them, however, it would be best to reach out to them again. This way, they'll add you to the list of affected users and be notified via email once the issue is resolved. 

Please ensure to check their support hours to know when agents are available. Once everything is in place, feel free to check out this link for reference in keeping your account organized: Reconcile an account in QuickBooks Online.

Please bear with us as we're working to fix this issue. If you have any other concerns or questions with your sales receipts and QuickBooks, you're always welcome to get back to me. I'll be here ready to back you up!

With regard to this issue of when sending out a sales receipt to my customer, the amount field is showing "$null" instead of the exact amount. I still have not received a call back or follow up. It's been almost one week and I have not been contacted by anyone concerning this matter. I am thoroughly disappointed with Intuit.