Quickbooks POS 18 Pro Print Designer & Print size issues

Thanks for posting in the Community space, @dpcsup.

I appreciate you for providing detailed information and screenshots of your concern. Let me help you fix the print issues in your QuickBooks POS.

To get started, let's make sure that the QuickBooks Desktop Point of Sale is updated to the latest release. Let me show you how.

1. Go to the Help menu.
2. Hover over Software Update.
3. Select Updater Preference.
4. Choose the General tab.
5. Click Automatically download updates.
6. You can also select Notify me so you can decide if you want new updates when they're available.
7. Click OK.

Then, close QuickBooks to ensure that all components are updated. You can read through this article for more detailed instructions: Update Quickbooks Point of Sale.

Also, make sure that the Adobe Acrobat or Reader installed on your computer is updated. Outdated versions of Adobe might not work when trying to print pay stubs and sales forms. To update, please refer to the link under How to update Adobe Reader/Acrobat in the following article: How to update, repair, or re-install Adobe installations.

After updating, set it as the default PDF viewer for your browser. This is to make sure you're using the updated version when printing the transactions in QuickBooks.

However, if the issue persists, you can run the QuickBooks Tool Hub. This tool is a great resource when you're having trouble with printing, errors, components, etc. For more insights into this process, check out the following guide: Troubleshoot PDF and Print problems with QuickBooks Desktop. It includes screenshots for visual reference.

I've also added here an article that you can read about QuickBooks Point of Sale. It contains a list of articles that may help you with the most commonly asked questions.: QuickBooks Point of Sale (POS) FAQ.  

Keep in touch if you need further assistance when working in QuickBooks. I’ll be around to keep helping. Have a good one.

Hi,

Thank you for the tips!

I used REVO to fully uninstall Adobe DC, and installed the latest. I also removed any other PDF related software in add/remove programs.

I restarted.

I installed Adobe DC fresh.

I restarted.

I updated QB POS as directed to QBPOS+V18_R15_01

I ran the toolhub as you directed regarding PDF's.

I restarted.

I tried again, and the result is the same using the EMAIL button such as I want to email a sales receipt.

It only happens on this computer.

Any other ideas?

Hi,

I used REVO to fully uninstall Adobe DC, and installed the latest. I also removed any other PDF related software in add/remove programs.

I restarted.

I installed Adobe DC fresh.

I restarted.

I updated QB POS as directed to QBPOS+V18_R15_01

I ran the toolhub as you directed regarding PDF's.

I restarted it.

It still does the same thing as before, this computer is the only one with the issue doing this. I have no other issues with PDF's on this PC. It only happens when I go to emails something such as sales receipt.

Any other ideas? - Thank you

Thanks for enumerating all the steps that you've tried so far, dpcsup.

I can see that you previously reached out to our support about this. However, I'd recommend reaching out to Technical Support Team for Point of Sale again since you're still getting the same issue. They can take a closer look at review the case logs to check for other options to sort this out. 

Here's a link where you can reach out to them: Chat with us.

Please don't hesitate to reach out to us again if you need anything else. 

Is there a ticket or refence number to discuss this? If not is there another number to provide so I do not have to explain the problem again. Many times with support the have me run thru all these steps I have already done.

Thanks.

Good afternoon, @dpcsup. 

Thanks for reaching back out to the Community. Allow me to give you some additional information. 

At this time, there isn't a ticket or reference number. You'll receive that number/ticket once you contact our Customer Support Team. They walk you through the same steps just to ensure what they need to do next to fix the problem. It's all to benefit you in the end by resolving the issue. 

All you need to do is go to the Point of Sale chat and they'll take care of you from there. 

Let me know how it goes. It's my priority that you're able to get the printing issues fixed. If you have any other questions, don't hesitate to ask. I'll always be around to lend a helping hand. Have a great day! 

I spoke with a level 2 tech at Quickbooks and what fixed the problem was the DPI setting. It has to be at 100% in order for the PDF's to be emailed at original size or the print designer to work properly. I hope a future release of QB POS or a patch would fix this bug. Essentially Quickbooks should program POS to only open at 100% DPI so it works properly or design it to scale properly no matter the DPI setting.

Thanks!

Where did you find this DPI setting?

This is a Windows setting, the display settings where you change resolutions, etc.

All that needed to be changed was the DPI from 125% which was default for my high resolution monitors, down to 100%. That fixed the problem.

This is a Windows setting. You go to your display settings where you change the resolutions.

The resolution itself does not need to be changed, but the DPI / zoom needs to be changed from 125% (which was my monitor's default) to 100%. It's unfortunate I had to spend so many hours and spend money for level 2 support for something I never saw in the system requirements of the application. To me it seems like a bug with the application.

This is a Windows setting. You go to your display settings where you change the resolutions.

The resolution itself does not need to be changed, but the DPI / zoom needs to be changed from 125% (which was my monitor's default) to 100%. It's unfortunate I had to spend so many hours and spend money for level 2 support for something I never saw in the system requirements of the application. To me it seems like a bug with the application.