Getting this fixed is our top priority, @ekeys23.
I'll route you in the right direction for support available to help fix this issue with receipt snaps in the QuickBooks Online (QBO) mobile app.
I appreciate that you've tried refreshing your app's data and tried to uninstall and reinstall your app as troubleshooting steps. Since the issue persists, I recommend contacting the Customer Care Support Team so they can have a screen-sharing session with you and investigate this behavior further. This way, they can give you the possible resolution to this matter.
You can find the ways to contact them through this link: QuickBooks Online Support.
For more insights about the QuickBooks Online (QBO) App, please refer to this article: Compare mobile app features.
You can always reply below if you have other queries about your QBO mobile app. We're here to help. Keep safe always.
