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smith10
Level 1

Quickbooks server Window keeps appearing

I unintentionally hit the enable multi user which is why I think that when I go to open my company file it launches the Quickbooks server window. I have turned off multi user and clicked stopped sharing on the sever window, but each time now when I go to open my company file up comes the server window. Stumped.

Thanks for anything.

Steve

2 Comments 2
katherinejoyceO
QuickBooks Team

Quickbooks server Window keeps appearing

Hello there, @smith10.

 

Thanks for visiting the Community. I'm here to help you get past this issue. 

 

To troubleshoot, let's start by removing your company file i the server. Before doing so, I'd suggest creating a backup copy so you can go back and restore them.

 

Then, follow these steps below: 

 

Step 1: Locate the file

 

  1. Open the file through QuickBooks, then select Product Information from the Help menu.
  2. At the bottom of the screen, hover the courser over the path and note it down (Documents > Intuit > QuickBooks > Company Files > [name of your file]).
  3. Click X to close the Product Information screen.

 

Step 2: Delete the file

 

  1. Navigate the file you've noted above.
  2. Click the file and drag it to the trash bin.
  3. Delete all related files and disc images.

 

Once done, Open QuickBooks Server., select Authenticate when prompted, then follow the steps below; 

  1. Sign in as an admin.
  2. If your company file is NOT SHARED, select the file, then Start Sharing.
  3. If you don’t see your company file, select + to add it.

 

For further insights, you can check out the details under Set up server-only install outlined in this help article: Using multiuser mode in QuickBooks Desktop for Mac.

 

Let me know if you have any other questions. I'll be here to help some more.

 

smith10
Level 1

Quickbooks server Window keeps appearing

Thank you so much I will try this!

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