Hello there, @smith10.
Thanks for visiting the Community. I'm here to help you get past this issue.
To troubleshoot, let's start by removing your company file i the server. Before doing so, I'd suggest creating a backup copy so you can go back and restore them.
Then, follow these steps below:
Step 1: Locate the file
- Open the file through QuickBooks, then select Product Information from the Help menu.
- At the bottom of the screen, hover the courser over the path and note it down (Documents > Intuit > QuickBooks > Company Files > [name of your file]).
- Click X to close the Product Information screen.
Step 2: Delete the file
- Navigate the file you've noted above.
- Click the file and drag it to the trash bin.
- Delete all related files and disc images.
Once done, Open QuickBooks Server., select Authenticate when prompted, then follow the steps below;
- Sign in as an admin.
- If your company file is NOT SHARED, select the file, then Start Sharing.
- If you don’t see your company file, select + to add it.
For further insights, you can check out the details under Set up server-only install outlined in this help article: Using multiuser mode in QuickBooks Desktop for Mac.
Let me know if you have any other questions. I'll be here to help some more.