New Quickbooks ship station is still terrible

Thanks for reaching out to the Community, steveb1617.

I can certainly understand how an ability to use the original version of Shipping Manager after the update could be useful and have submitted a suggestion about it as of today.

You can also submit your own feature requests while using QuickBooks.

Here's how:
 

1. In the top menu bar, go to Help, then Send Feedback Online.
2. Choose Product Suggestion.
3. Enter your suggestions.
4. Select Send Feedback.

Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. You can stay up-to-date with the latest news about your product by reviewing Intuit's Product Updates webpage.

In regard to your ShipStation integration, if you need assistance with this process, I'd recommend reaching out the ShipStation directly. You can check their website for contact information.

I've also included a detailed resource about working with Shipping Manager which may come in handy moving forward: Get Started with the new Shipping Manager

Please don't hesitate to send a reply if there's any additional questions. Have a wonderful Monday!

that does not tell me anything and the getting started with the new shipping manager does not solve any of the problems that I am having with it. The easiest thing to do is just let us have the option of using the old or the new, and where I mentioned that quickbooks tech support has no idea about how to operate the new shipstation and just pushed me over to shipstation to answer a question where shipstation told me to go back to quickbooks. here is a response I got from shipstation. turns out other people are complaining that quickbooks is just passing them on since no one knows how to solve any problems with the shipstation. 

Hey there Steve,

I do apologize for the back and forth on this. You are not the first person to tell us that Quickbooks pushes customers back to ShipEngine.

If there are any additional questions you have, please feel free to reach out.

Thank you,

I agree that the old shipping manager tool is still superior to this new format. I will acknowledge that improvements have been made since June when they first presented the ShipStation tool. At that time you did not have the ability to add multiple packages to a shipment, there was no option for a reference line to be added to the shipping label, you couldn't bill 3rd party and it was not pulling my negotiated rates.

However, outstanding issues that persist in my own experience: I have to actually scroll down a screen and select from multiple pull down menus and then it generates a secondary pop up to print the shipping label. Overall it's way less efficient and definitely more time consuming to process a single shipment than the old platform. Also, if I have multiple parcels in a single shipment, it only pastes 1 tracking number to my invoice. Even when I log back into shipstation to retrieve the other tracking numbers, they are not listed. I need to provide my customers with all tracking numbers for their order.

Glad to hear that I am not alone. I am sure a lot of other people just have not come forward or are maybe not aware this is happening. There is so much more work they need to do to get this working right that if they shut the old one down next week it is going to hurt my business. The worst part is quickbooks does not have a clue what to do and do not have anyone trained on the new ship station. How do you put out there that you have to switch over in a week when it does not even work and there is no support to back it up. I hope they are listening. The crazy thing is, I live in Tucson where I believe they are headquartered. I would love to go over there and show them what is wrong. 

I'm following another thread specific to shipping hazmat and the suggestion that one of the other contributors made was downloading ups worldship and fedex shipping manager tools for your desktop. It's FAR from ideal and will require duplicate entries, but I put both apps on my computer just in case shipstation isn't able to cover my needs and I still need to get packages shipped.

It's really amazing that the very basic and simple version of the old shipping manager is so easy to use and has way more functionality than this new platform. 

As the Administrator I set this up a few months ago, now that it is go time I checked on the other workstations in the office so they would be ready and QB says they need to be given Access by the Administrator and when I cal to ask QB Tech folks how to do this - they have no idea.  Next I asked how to removed or delete this so I can get the pre-paid funds back and start from square 1 if needed.  Again, black hole.  I can not afford this - either in the time wasted or the $$ lost on the table.   With the current system we are linked to our Stamps.com account and it works like a champ (not able to do FedEx or UPS with our accounts but USPS is better than nothing).

Totally agree with your statement !

Today, I tried to setup the New Shipping Manager ( QB Premier Plus Manufacturing and Wholesale Edition - 2024 version R18_45) and it forces me to setup USPS, and provide a credit card number!!

First of all we don't use USPS and never used it!  and we don't use credit cards for shipping. 

What the heck?!?  We only use FedEx and UPS , and we have had those accounts for over 20 years, and most of the time we use our clients accounts anyway.

The OLD Shipping Manager worked fine, but sine we upgraded to 2024, it is not usable! 

I will wait few days , since it is supposed to be released 12/7/2025 now. 

QuickBooks is damaging its reputation with these delays and software not working properly for months!

We have to do all our shipping outside of QB now. 

Have to fix all your phone numbers to have no hyphens / no special character / no spaces for every shipment

Also no way to make a return label prefilled like the old one.

This is really the worst update ever

Agree with everyone's comment.

1. should not even collet the phone # or at least allow special characters such as "-" or "/" on the phone # field.

2. why does it not showing the Fedex negotiated rate but it will show the UPS negotiated rate?  This is a huge deal breaker because I don't want to charge the customer on the much higher retail rate of the Fedex OneRate flat rate service.

3. why do I need to input the Fedex flat rate box's dimension where I don't need to input the flat rate box for USPS.

4. why can't we save some custom box dimension so I don't need to input that every time?

5. why can't the label to be printed directly to the zebra thermal printer, why does it have to open the label on chrome browser and then I have to go to that chrome browser and click print again?

HOW STUPID can this shipping manager app get?

Look around the shipping app from other company, this version is absolutely a joke.  It's making a very simple task of creating a shipping label much longer than it would take.  QB should pay me extra for every label that I created with this stupid amateur shipping manager.

I was on the phone with a support manager for hours on Friday, they had the same thoughts I have.  A dumpster-fire.

Of course, they picked the best time to make changes to shipping.  It's not like any of us have a major holiday coming up where our shipping volume is high.  Let's totally break everyone's workflow right now.

New Shipping Manger - A total catastrophe failure. Over 75% of my service business is mail order via UPS and I find your new shipping manager for quick books enterprise unable to function at all. I have spent over 6 hours with your tech support and an additional 2 hours with UPS’s API support group. Of the four separate QuickBooks techs I contacted none were trained or had any real knowledge of how the new system is to be setup. A couple of your techs are affirming the new ship manger is not working as intuit anticipated. On that note I asked to go back to the original shipping manager that worked good for or operation for over 15 years. The general response was no going back to the old system, “it’s not there anymore”. In Summary, if intuit and or their developer contractors cannot make a working shipping API, my next accounting system will be something other than QuickBooks Enterprise.

We have been in business for 29 years and a user of Quickbooks Enterprise as a manufacturer and marketer of consumer products.  We daily process 3rd party shipments for Home Depot and others and this NEW system with Ship Engine is absolutely horrible and pathetic in this day and age of efficiency.  We have reverted backwards and are now utilizing Worldship instead which is sad.  Whoever developed this was in for a money grab on the shipping portion vs having a true understanding of certain 3rd party billing transactions.  

How do you get rid of the box reminder.  It wont x out and Ive tried learn more and set up now and neither works.  Its really annoying.

I truly understand how frustrating it can be to deal with the reminder box, especially if it disrupts your day-to-day work, Elke. Please know that the Community team is always here for you. Let's collaborate to modify the default settings and remove this pop-up from your screen.

You can enable the Turn off pop-up messages for products and services option in the General Preferences to disable pop-up windows. This will help ensure an uninterrupted experience and enhance your productivity when managing your finances. Here's how to do this:

1. Navigate to the Edit menu, then select Preferences.
   
2. Click on General.
3. In the My Preferences tab, tick the Turn off pop-up messages for products and services box.
4. Once done, hit OK.
   

If the reminder box still appears, you may try closing and reopening your QuickBooks Desktop.

If the issue persists, we recommend contacting our Live Support team. They have the tools to securely access your account, identify the root cause of this problem, and guide you through the steps to completely remove the reminder box.

Please follow the steps below:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us or press F1 on your keyboard.
   
2. Click Contact Us.
   
3. Enter your concern.
4. Hit Continue.
   
5. Select to chat with us or Have us call you.

Also, make sure to check their support hours so you will know when representatives are available to help.

Elke, please don't hesitate to reply below if you need further assistance or have any other questions. We're here to support you every step of the way and ensure you have the best experience possible.

Do you really think you answered my question?   Really?  

I too am not happy about the new Ship Station forced onto QB customers.  QB customer service was clueless how to answer my questions and resolve my issues, and directed me to contact Ship Station.  In addition to the issues you stated, when I finally spoke to Ship Station, they couldn't tell me if my UPS and FedEx discounts would apply.  Also, now there is an added monthly fee to use the Ship Station software.  In addition, we how have to use our working capital to add funds to our Ship Station account in order to have the "privilege" to use this complicated and time consuming Ship Station software.  This was an Epic Fail for QB.  Although it is duplicating steps, I am now processing shipments via UPS.com and FedEx.com; it is still easier the using QB Ship Station and at least I know I am getting my UPS and FedEx discounts, and see all my tracking numbers for multi package shipments.  Turn back the clock QB and go back to the simplified, proven Ship Manager process.  If it "ain't broken, don't fix it."

Enterprise Manufacturing and Wholesale user here. Completely agree with all the other comment already posted. Since the old ship method continued to work well beyond originally indicated date, we assumed it would continue to be an option for the foreseeable future. Upon installing update today, we found that all previous shipping history is no longer accessible. At a minimum, shipping history should have been made available as a read only archive within QB.

Today, for new shipping manager, we're forced to log in which we don't normally do. Once logged in, I'm told a USPS account will be created which we did not request, do not require or utilize as a shipping method. Then instead of being able to simply add our UPS account number, a credit card is required. There is no reason a credit card should be required when we already receive separate invoices for UPS shipments.

This roll-out is a joke. There is no understanding of how shipping and business at large works. This roll-out seems to be based around a money grab and is completely unnecessary since the previous shipping manager worked just fine and is directly integrated in QB.

While we're not retail, who thought it would be a great idea to force this update in the busiest shipping time-frame for the entire year!?! It was bad enough when a force major update broke reports but this is ridiculous. At this pace, it just a matter of time until someone that listens to their customers will come after QB customers in a real way... 

Also having a terrible time with the new software! We also want the option to revert to the old program.  Has anyone had any luck in speaking to someone at QB?

Hi Lesley. I appreciate you sharing your concern here in the Community.

I understand how transitioning from something familiar can be challenging, and having the choice to return to it could make things easier for your workflow.

We truly value your feedback and would appreciate it if you could share your thoughts with our developer team regarding the option to revert to the old program, as this could help us in shaping improvements to better align the platform with your needs.

To submit your feedback, you can follow these steps:

1. In the top menu bar, go to Help, then select Send Feedback Online.
2. Select Product Suggestion.
3. Enter your suggestions.
4. Click Send Feedback to complete the process.

Please don't hesitate to reply here if you have additional questions or need further assistance.

and completely ignored the main issue, that this new shipping manager SUCKS, suport had no value and ....

wait....... what support?

Has anyone had any luck with "enabling negotiated rates" for FedEx in the "New Shipping Manager"? and is anyone else having problems with The New Shipping Manager not communicating with Ebay on tracking Numbers? Even when I copy and paste the tracking number from Quickbooks to Ebay, Ebay rejects the Tracking number. 

Your response was not helpful at all. Please fix the new software! or Scrap it and let us go back to using the old one! At this point its like QB intentionally made their product worse! and are intentionally providing poor customer support. 

I've been using qb enterprise for 15 yrs. Had been using a 3rd party shipping app with the unreliable web connector and was happy to have the integrated shipping manager. Of course the setup for the new version didn't work and support couldn't help. The said to find a 3rd party solution since the shipping function was being discontinued! Really? Why should I pay intuit $3000 every year for a crippled system? I went from 10 users to 5 and now 3. Soon it will be 0! Yeah, looking for a new accounting system.

We are an Enterprise Solutions Desktop user.  Same issue as everyone else.  We have been avoiding the update as long as possible because the old system worked great for us.   

I guess at this point, we are just waiting to see if Quickbooks will roll back the changes and allow us to use the shipping system as we have been for the past 15 years, or if it's time to move to something else?