QuickBooks Support Issues

You can try to ask questions here. Any specific concern?

This isn't the service we want you to experience, ctoom. 

Although I didn't experience this personally, I understand the importance of being able to get updates about the issues you've reported. We're committed to providing you with the best possible support. This feedback means a lot to us. I'll make sure to pass along your sentiments to our team, and we'll do everything to address your concerns.

Please know that our team is committed to thoroughly reviewing every feedback we receive. Also, if you can provide us further details about the issue You can rest assured that your sentiments on the matter will be heard and given due attention. 

Moreover, I would like to further ask about this issue you're having. This way, the Community Team, and other QuickBooks experts can provide the proper help you need. 

You may always check the Community help articles hub for links related to QBO concerns.

You can always count on the Community space as a safe and supportive place to voice your concerns and get assistance. Please know that we're always available to assist you.

Yes, specifically, why does Quickbooks not reach out when they say they will? Is it that they are too busy? Is there an overload? Are customer problems prioritized and mine aren't serious enough to be handled yet? Where am I on the waitlist?

As far as actual help or outreach I'm pretty certain I wont see that. But I will see Quickbooks charge me for the services they sort-of provide. I'm now paying my accountant over $100/hour to fix all the issues Quickbooks caused by automating certain classifications and not even tracking the rest after I linked things. Absolute mess.

I want to be clear, this is the only sort of answer I have ever gotten from Quickbooks.

We have the 2019 Mac version of QB.  Single user, do not use it for processing payroll and/or bank actions; only for accounting and forwarding payroll to the Aatrix ultimate payroll program.....nothing else.  We are current with QB overall - yet we now get hounded to upgrade file space - which we have not done since we started using QB 2019.  They threaten cutting off support if we don't pay for additional space to correct file corruption which we don't think is affecting our desktop single user version.  We have never paid for that "space" - other than keeping our overall support plan in good standing - because we don't think it's necessary with our limited use.  Under what circumstances can they cut off our program if we don't pay for the so called additional file space?  The program otherwise works fine.  What other recourse do we have if our program all of a sudden stops working for whatever reason?  Trust there's no legitimate reason for that potential disruption of our operation.  Please advise.  Thanks.

@NR77349 

They threaten cutting off support if we don't pay for additional space to correct file corruption which we don't think is affecting our desktop single user version.

Who are they? I'm not sure they're a legitimate Intuit support team. There is not such policy. Just ignore them.