Quickbooks Support

Bookkeeper394 · ‎February 18, 2021

Over the last couple of months, QuickBooks support has devolved into a nightmare of Comcast proportions. Why are we calling and texting people who do not know any answers, how QuickBooks or understand accounting, and who therefore need to keep us on the phone for far longer than necessary while they call or text OTHER people who know the answers, with a language barrier increasing the confusion? Why can't we just speak to the OTHER people for shorter periods of time who can actually help us? Accountants and bookkeepers bring a lot of business to Intuit, we deserve better than this.

katherinejoyceO · ‎February 18, 2021

Hi there, @Bookkeeper394.

I appreciate you for sharing your sentiments about our Quickbooks Support team. This isn't the kind of customer service we want you to experience.

I want to make sure that your concerns are addressed accordingly. Please know that aside from our phone and chat support team, you also have us here in the Community.

Thanks for your feedback. We take this positively to improve our product and services for everybody.

In case you want to share a little information about your main concern or the reason why you called, you can get back to this post.

Please know that I'm always here to listen and do the best I can to resolve them to your satisfaction. Take care!

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