Hit there, @K_garcia and @GMF.

Thanks for following the thread and sharing your concerns. 

It sounds like you both fall under our investigation INV-00254. That said, our engineers have closed this investigation as resolved. If you're still experiencing this issue, then please know that your file may not be compatible. 

However, let's try some additional steps provided by our engineers to see if we can get you back up and running. 

First, let's make sure that Intuit and QuickBooks Time are included in the trusted sites on your browser. Here's how (please complete these steps in Internet Explorer): 

1. Open Internet Explorer.

2. From the Comand bar, click on Tools. 

3. Select Internet Options, then tap the Security tab.

4. Find Trusted Sites. Then, click on Sites. 

5. In the "Add this website to the zone" field, add both *.intuit.com and *.tsheets.com.

6. Uncheck "Require server verification".

7. Close the Trusted Sites window, and uncheck "Enable Protected Mode".

8. Close the browser. 

Once you've added the trusted sites, let's sign into your Intuit account within QuickBooks. 

1. Open QuickBooks Desktop. 
2. Go to the Company menu at the top of the screen.
3. Choose My Company. From there, hit the sign in button on the top right corner of the screen. 
4. Sign in using your Intuit credentials. 

Now, let's go ahead and Update QuickBooksto the latest release. 

After QuickBooks has been updated, run the sync again. 

If you're still having issues, you'll need to Connect via Web Connector. 

Please don't hesitate to let me know if you have any questions or concerns. I'm always around to lend a hand. Take care! 

We use ClockShark and haven't been able to sync since we upgraded to QB 22 4 weeks ago.  Still waiting on QB to fix the issue.

Same.  I haven't been able to synch since Nov. 2rd.  Nothing is working.  

Thanks for joining this thread, traffic.

I’m here to help make sure your concern is taken care of. I’ll have to ask for some details on what you’re experiencing. This is to ensure I can provide a timely solution.

May I know if you’re using QuickBooks Time or ClockShark? Did you encounter any error codes or messages?

I’m looking forward to your response. Thank you in advance. Have a good one.

We use ClockShark and our IT company has been on the phone a couple with times with QB support trying to resolve the issue.  

My Company uses QB Enterprise and Tsheets (now QBTime).  Along with everyone else, I too am having issues syncing our payroll and PTO data to QB Time.  I was offered a workaround using the "update web services" method, but this doesn't work.  PTO, pay-rate data does not end up in Quickbooks Time.

My Company has been forced to manually input everything when running payroll for months.  No information has been provided to us about a fix or timeline.  In fact, when calling into Customer Support, I'm met with deflection... "there will always be problems, but keep calling in"  and "Just like Apple iPhone has bugs, this is no different" -- well actually it is different.  Apple would have fixed an issue this large by now and if not, the messaging to Customers would have been useful and timely.

At this point, what value does Quickbooks Time offer?  All of the value is gone IMO.

Sorry if I seem frustrated.  I am.  I work in Tech, so I get that issues like this happen, BUT the Customer expectation setting from Intuit related to this issue is non-existent and I believe we deserve better. 

Josh, CEO
Internet Service Provider

I'm so sorry to hear this has been your experience @joshmontana79.

Can you share a bit more information on what's happening?

• Were you in Admin and single user when running this sync?
• Are you receiving an error you can share?
• Are all your payroll items mapped in QuickBooks TIme?

Any information or screenshots you can share will allow me to understand a bit more what the issue is and help you get to where you need to be to get assistance. 

Thanks for your patience in this issue, and I look forward to hearing back from you and getting this worked out.

Hello Jessica,

Thank you for your response.  To answer your questions:

• Were you in Admin and single user when running this sync?
  • I was logged into Admin, but I was not told that I had to be in single user mode so I will try again after switching to single.
• Are you receiving an error you can share?
  • Using the "update web services method" the sync completes, but data is not sent to QB Time, no error message that I am aware of.
• Are all your payroll items mapped in QuickBooks TIme?
  • I am unsure what you are asking. Before this issue started, the sync worked fine --- PTO, pay-rate info was synced to QB Time without issue.  If there is something I need to check in terms of mapping, any information you can provide would be appreciated.

Appreciate the info, @joshmontana79.

I'd like to add some steps to get your time synced. Once you've switched to single-user mode, please continue with these steps.

Let your employee do a force sync to bring the information over to QuickBooks. Here's how.

1. Have your employee(s) open the mobile app. 
2. Press the Profile bubble at the top left of the screen. 
3. At the bottom of the screen, they'll see a "Last sync" area. 
4. Click the two arrows in a circle to force a sync. 

Additionally, here's a link that'll help you manage employee time. It has topics with articles that'll guide you along. Feel free to browse: View all help for QuickBooks Time.

Let me know how it goes as I wanted to ensure this is resolved for you. Take care and have a good one.

Thank you, we will try that.

Using the "update web services" workaround method, what data FROM QB should be sent TO Tsheets?

Pay rate?
PTO balance?
Title?
Name?

This will help us understand if the workaround method is actually working.

Thank you,

Josh

Hi there, @joshmontana79.

Thanks for following up with us. 

The data that comes from QuickBooks will be the following: 

• First and Last Name
• QuickBooks ID
• Hire Date
• Email
• Mobile Phone number

PTO will only transfer one way from QuickBooks Time to QuickBooks, not from QuickBooks to QuickBooks Time. 

If you have any additional questions or concerns, please let me know. I'm only a reply away. Take care! 

I have a new accountant that needs to sync TSheetswith Desktop, but it says she needs to have admin access. Can I upgrade her or do I need to allow her to use my admin credentials?

Thank you for joining this thread, wdsnyder.

Yes, your accountant must have administrative privileges in order to sync QuickBooks Time with QuickBooks Desktop (QBDT). Let me guide you through the process of completing this task.

Here's how:

1. In QuickBooks Time, head to My Team on the left panel to view the list of your team members.
2. From there, click on the accountant's name to open the Team Member Details screen.
3. Go to the Permissions tab on the left panel and press the Role drop-down to select Admin.
4. To save the changes, press the Save button.

You can learn more about managing your team members by reviewing the following resource: Add and manage team members in QuickBooks Time.

Next, connect your desktop program to QuickBooks Time. Before we proceed, please take note of the following:

• QuickBooks for Mac is not compatible with any integration.
• This integration method is only available for QuickBooks files that are 2019 and newer. 
• For QuickBooks files created between 2015-2018, see: Integrate QuickBooks Time and QuickBooks Desktop using the Web Connector.

When you're ready, follow the instructions in this article to: Setup and use QuickBooks Desktop for Windows and QuickBooks Time integration.

If you run into any errors or issues when syncing both programs, I encourage contacting our Technical Support Team for further troubleshooting steps. Reaching out to them also ensures a real-time solution.

For future reference, these resources discuss in detail how to easily navigate all tasks in the program, set integration preferences, and get answers to frequently asked questions about the syncing process:

• Get started with QuickBooks Time
• QuickBooks Time and QuickBooks Desktop Integration FAQs
• About QuickBooks integration preferences in QuickBooks Time

Fill me in if you still have concerns about syncing both programs or additional questions about the product. I'd be delighted to respond to them, wdsnyder.

I’m having the same problem.  My QBD22 and Time won’t sync. The error has said cannot perform at this time. Check back later for more than 1 day. 

Thanks for joining the thread, @vhrogers. We appreciate you sharing your concern with us.

Let me help you by providing troubleshooting steps to follow in syncing your QuickBooks Time and QuickBooks Desktop. Please follow the steps below:

Step 1

1. Launch QuickBooks Desktop and navigate to the Company tab in the QB Desktop header. 
2. Browse to My Company, then sign in.

Step 2

1. Go to Help, then Update QuickBooks Desktop to run and install any available QuickBooks Desktop updates.
2. Check that Internet Explorer is installed and up to date.
3. Clear Internet Explorer's cached data using the Control Panel.

Step 3

1. Activate QuickBooks Time in QuickBooks Desktop by heading to Employees in the top menu bar.
2. Enter Time, and then select Activate/Sync QuickBooks Time.

Take note that QuickBooks Time should work with QuickBooks Desktop latest release to sync thoroughly. If not, please update your QuickBooks Desktop.

If the problem persists despite your troubleshooting attempts, I recommend contacting our live support. They have the appropriate tools to examine your situation through a screen sharing session in a secure and effective manner.

Once everything's good, you may read these useful resources about QuickBooks Desktop and QuickBooks Time connection:

• Integrate QuickBooks Time and QuickBooks Desktop using Web Connector
• QuickBooks Time and QuickBooks Desktop Integration FAQs
• Troubleshoot the QuickBooks Desktop integration with QuickBooks Time

If you require further help syncing your QuickBooks Time and Desktop, please don't hesitate to reach out to us again. Our aim is to assist you in resolving any QuickBooks-related concerns. We are always here to help you. Take care!

We are having problems with syncing also.  Our employees can see their hours on their phones but nothing comes over when we sync on some of them.  The numbers of this happening is increasing weekly.  Our techs have reached out to you on this problem with no solution you have offered work.  This is extremely frustrating as I shouldn't have to have them send me screenshots and enter their time manually.

I can see the impact of this sync issue on your QuickBooks experience, @KMeach. I want to ensure this gets resolved so you can accurately manage your employees' hours.

Have you tried the troubleshooting instructions provided in this thread, especially by my colleague SirielJeaB? If not yet, I recommend performing them first to sort it out.

If the same things happen, you may consider contacting our support team once more to reinvestigate this further. Only our chat and phone representative has the tools to determine the root cause of the issue. Furthermore, it requires personal information, which can’t be done here in the Community for security reasons.

Before that, check out our support hours so you can get in touch with us at a time convenient to you. Then, you can follow the steps outlined below to connect with our experts:

1. In your QuickBooks Time or TSheets account, click the Help (?) icon.
2. Choose Product Help, then tap Contact Us.
   
3. Enter your brief concern.
4. Press Continue.
5. Select Chat or Callback.

I’m attaching these resources to learn more tips and ways about the direct integration method:

• Track and manage time in QuickBooks Time
• Setup and use QuickBooks Desktop for Windows and QuickBooks Time integration
• Integrate QuickBooks Time and QuickBooks Desktop using Web Connector

You can always get back to me if you need further assistance or have other concerns about operating your employees' worked hours. I’m willing to extend my help and explore any possible resolution for you. Just let me know. Keep safe!