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S
stepanko
August 30, 2022
Question

Quickbooks wont start

  • August 30, 2022
  • 6 replies
  • 54 views

Hello community, 

 

was wondering if anyone facing an issue with the QB PRO Plus 2022 (latest version) displaying splash screen for 30ish seconds and then just disappearing without starting. I see in the task manager that Quickbooks service is running. Try everything from reinstalling, instilling IE11, disabling the firewall, and try under a different user. uninstalling, removing everything from numerous directions, cleaning the registry and reinstalling, also everything in Tools Hub. No errors in logs or no errors pop up. Also, try to share the screen with QB support who try to do the same steps but nothing helps. My OS is windows 11. 

    6 replies

    M
    Mich_S
    Level 5
    August 30, 2022

    I can only imagine the back and forth you've been through in resolving the issue opening QuickBooks Desktop, @stepanko. I'm here to help rule this out so you can get back into the business.

     

    Sometimes, QuickBooks doesn't open right away if you click on it several times. It's best to give it enough time to start. Here are other reasons why the software won't open even without error messages:

     

    • The company name is too long
    • The QBWUSER.INI file may be damaged or missing.
    • The hard drive is corrupted.
    • The program files or QuickBooks Desktop installation may be damaged
    • The Windows operating system is damaged.

     

    I suggest downloading and installing the QuickBooks Tool Hub on Windows 10, 64-bit preferably. This helps resolve common errors running QBDT. After that, open the Quick Fix my Program from the Toolhub. Here's how:

     

     

    1. Run QuickBooks Tool Hub, and choose Program Problems.
    2. Click on Quick Fix my Program.
    3. Open QuickBooks Desktop and access your data file.

     

    If the issue continues, kindly browse this module and perform the remaining solutions: QuickBooks Desktop doesn't start or won't open.

     

    Once everything is good, feel free to read this guide on how to fix the difference in your account balances: Reconcile an account in QuickBooks Desktop.

     

    Keep in touch if you have other concerns running QuickBooks. We're here to back you up. Take care!


     

    S
    stepankoAuthor
    August 31, 2022

    Thank you for your help Mich_S

     

    but unfortunately, none of bulletpoints are applicable, as i don't have an issue with the company file, my Quickbooks won't start at all, meaning its shows splashscreen and disappear after. I had QB 2021 ENterprice running with no problem, Which was uninstalled and installed 2022 Pro Plus.  I did try tool hub but reviewing the command it's running i realize it does not even have support for Quickbooks 2022. I did fix scripts myself but it's still not working. Would be helpful if QuickBooks have some meaningful log files or report to Windows Events if/when there is a failure or maybe a conflict with something.

    MariaSoledadG
    MariaSoledadGQuickBooks Team
    QuickBooks Team
    August 31, 2022

    Let's perform some troubleshooting steps to fix the issue, stepanko.

     

    Sometimes, this happens when there is a damage to your company file. You'll want to figure out if the issue is with QuickBooks or your data file. You can suppress the QuickBooks Desktop application. Here's how: 

     

    1. Press and hold the Ctrl key, then double-click the QuickBooks Desktop icon.
      Important: Don't release the Ctrl key until you see the "No Company Open" window unless QuickBooks freezes or gives you an error.
    2. Select a company file, then choose Open.

     

    If it doesn't fix the issue, you can perform a clean install to fix company file issues. To do this, follow the steps below:

     

    Step 1: Remove QuickBooks

    1. Open the Windows Start menu. Search for “Control Panel”, then open Control Panel.
    2. Select Programs and Features or Uninstall a Program.
    3. From the list of programs, select your version of QuickBooks Desktop you want to uninstall.
    4. Select Uninstall/Change and then Remove.  Select Next.  If you don’t see this option, sign out and sign back in to Windows as an admin (or a user with admin rights).

     

    Step 2: Reinstall QuickBooks Desktop

    1. Open the file QuickBooks.exe.
    2. Follow the onscreen instructions. Accept the software license agreement and then select Next.
    3. Enter your Product and License numbers. Then select Next.

     

    Furthermore, after you set up your accounts for bank feeds, you can now start downloading transactions from your bank. To give you more details on how this works, check out this article for more details: Download Bank Feed Transactions In QuickBooks Desktop.

     

    Let me know if you have any concerns about QuickBooks. I'll always be right here to help.

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