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S
stepanko
August 30, 2022
Question

Quickbooks wont start

  • August 30, 2022
  • 6 replies
  • 55 views

Hello community, 

 

was wondering if anyone facing an issue with the QB PRO Plus 2022 (latest version) displaying splash screen for 30ish seconds and then just disappearing without starting. I see in the task manager that Quickbooks service is running. Try everything from reinstalling, instilling IE11, disabling the firewall, and try under a different user. uninstalling, removing everything from numerous directions, cleaning the registry and reinstalling, also everything in Tools Hub. No errors in logs or no errors pop up. Also, try to share the screen with QB support who try to do the same steps but nothing helps. My OS is windows 11. 

    6 replies

    M
    Mich_S
    Level 5
    August 30, 2022

    I can only imagine the back and forth you've been through in resolving the issue opening QuickBooks Desktop, @stepanko. I'm here to help rule this out so you can get back into the business.

     

    Sometimes, QuickBooks doesn't open right away if you click on it several times. It's best to give it enough time to start. Here are other reasons why the software won't open even without error messages:

     

    • The company name is too long
    • The QBWUSER.INI file may be damaged or missing.
    • The hard drive is corrupted.
    • The program files or QuickBooks Desktop installation may be damaged
    • The Windows operating system is damaged.

     

    I suggest downloading and installing the QuickBooks Tool Hub on Windows 10, 64-bit preferably. This helps resolve common errors running QBDT. After that, open the Quick Fix my Program from the Toolhub. Here's how:

     

     

    1. Run QuickBooks Tool Hub, and choose Program Problems.
    2. Click on Quick Fix my Program.
    3. Open QuickBooks Desktop and access your data file.

     

    If the issue continues, kindly browse this module and perform the remaining solutions: QuickBooks Desktop doesn't start or won't open.

     

    Once everything is good, feel free to read this guide on how to fix the difference in your account balances: Reconcile an account in QuickBooks Desktop.

     

    Keep in touch if you have other concerns running QuickBooks. We're here to back you up. Take care!


     

    S
    stepankoAuthor
    August 31, 2022

    Thank you for your help Mich_S

     

    but unfortunately, none of bulletpoints are applicable, as i don't have an issue with the company file, my Quickbooks won't start at all, meaning its shows splashscreen and disappear after. I had QB 2021 ENterprice running with no problem, Which was uninstalled and installed 2022 Pro Plus.  I did try tool hub but reviewing the command it's running i realize it does not even have support for Quickbooks 2022. I did fix scripts myself but it's still not working. Would be helpful if QuickBooks have some meaningful log files or report to Windows Events if/when there is a failure or maybe a conflict with something.

    S
    stepankoAuthor
    September 1, 2022

    I appreciate the update, @stepanko. 

     

    Let me also thank you for sharing the troubleshooting steps you've made to address the issue. 

     

    I checked our list of alerts, and we have an on going investigation about QuickBooks stop working when trying to open company file. Our engineers are already working to resolve the issue.

     

    We also need to add you to the notification list. We will email you as soon as the issue is resolved. Please call our phone support line for us to get your contact information. Here's how:

     

    1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
    2. Click QuickBooks Desktop, then click Pro or Premier.
    3. Click Solving Issues and Error Messages,then select File and Network Management.
    4. Click Start a Message.

     

    You can also click the Help menu in the upper-right hand corner of QuickBooks, then click Contact us.

     

    In the meantime, you can try this workaround to sort out this issue. Here's how: 

     

    1.Turn the internet off on the customers pc (This will prevent our ads from trying to launch in the Left Navigation Bar).
    2. Open QBDT and customer file
    3. Edit QBDT User preference to turn off Left navigation Bar.
    4. Turn internet back on and use QBDT as normal with Left navigation bar turned off.

     

    You can also follow the suggestion of our contributors to use the troubleshooting steps found in this article: QuickBooks Desktop won't open, has stopped working, or not responding.

     

    Lastly, you can always visit our Help Articles page for QuickBooks Desktop if in case you need some related articles for future reference.

     

    If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.


    OK that sort of made a progress. I have a few network interfaces (wireshark, VPN) and seems like QB looking at the wrong network interface in order to communicate with a server. And it's not good, not at all. I'm not sure if there is a way to switch the network interface to force QB to look at a specific one (LAN for example).   The moment I shut down all of them and left only LAN, QB started with the activation window, but currently, it's just stuck on "Checking whether you're online and currently activated". (I never finish activation as i just made a purchase)

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