Hellot there, @Dalgood.
I'm here to guide you in tracing the ACH funds transfer. Due to security reasons, our system removed your phone number.
I know you already contacted our support team. At this point, I'd recommend calling us again so you can make a follow-up on the case.
I've got you this article for your future reference: Fix direct deposit issues.
Get back to me if you have additional concerns. I'll be there to help you again.