This is not about billing. After transitioning from Intuit Online Payroll or IOP to QBO Payroll, I can't access my account. I can still open my IOP but when i tried signing in on QBO, error is "Your account has been disabled." And when I tried to accept the invitation sent by our admin, error is "There was an error during the invitation process. Please try again."

I'll help you so you can log into your QuickBooks Online Payroll account, hazel2018.

Normally, changing your password is one of the best solutions so you can sign in to your account. When you're getting the "Account has been disabled"  message, usually this has something to do with corrupted profile data. You'll want to let the Master Administrator delete and recreate your user profile again. To do so, follow the steps below:

1. Go to the Gear icon, then select Manage users.
2. Look for the user profile, then click the down arrow under the Action column.
3. Click Delete.

Once done, let them recreate your user profile then send the invite. Make sure to accept the invitation email, then log in to your account. If it is still disabled, you can check to see if this is caused by corrupted browser cache data. You can use a private or incognito window since this doesn't use the existing cache data. Here are the shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• ISafari: Command + Shift + N

Once done, log in to your QuickBooks Online account. If you're not getting the disabled message, go back to the regular browser and clear its cache. You can also use other supported browsers as well if you're still getting the message. 

However, if it still doesn't work, I recommend reaching out to our support team. They have the tools to double-check what's causing the error message and be able to fix it. You can provide the steps to your Master Admin. 

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter your concern. 
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

Furthermore, in case you forgot your password and need to do a reset, refer to this article for your guide: Reset Your Password Or Recover Your User ID For QuickBooks Online Accountant.

Reach out to us if you have any questions about your account. Remember, we're here to help you all the time. 

Hi we have been disabled with 'your account is turned off' for over 3 weeks, when we call the hotline they investigate and on their end cannot seem to figure it out, we get a case number and no one follows up, we have had 5 hours total calls to resolve this. Repaid the subscription and still have bo access to our company accounts. Based in United Arab Emirates, can someone help with this? 

Thanks for joining the thread, hannah1992.

I understand how important it is to have access to your paid subscription, and I'm aware that you put a lot of effort into fixing it.

To be sure, are you the primary admin of your QuickBooks Online (QBO) account? We can identify the underlying cause of this and fix it with the help of any information. 

If the main administrator blocked your access, you might get the error "Your account is turned off." In this situation, I advise contacting your account administrator and requesting access to the account. For a thorough explanation of managing user permissions, see this article: User roles and access rights in QuickBooks Online.

If you're the account administrator, you're doing the right thing by getting in touch with our QuickBooks Online Support. I know that you have been with them for at least five hours and have been assigned a case number to help with future references. They are currently looking into your case and will contact you when they have more information.

I encourage you to contact them again if you haven't received any updates beyond 48 hours. You can use this link to reach them: Contact Us.

Don't hesitate to post again if you need anything else. We're always available to help you.

I need to access to my account again

Regaining access to your QuickBooks Online (QBO) account is essential for your business operations, Leenfor.

To provide the appropriate solution, may I know if you encountered an error message when accessing your account? Any additional information would be greatly appreciated.

When logging in, ensure you're on the correct QuickBooks product page and enter the accurate credentials, including your email and password. If you're unable to sign in, refer to this article for troubleshooting steps: Recover your Intuit Account.

Sometimes, clearing the browser cache and accessing QuickBooks Online through a supported browser can help resolve the issue. You can use the following shortcut keys to access incognito mode:

• Safari: Shift + ⌘ + N
• Google Chrome: Press Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + N

If this resolves the issue, clear the browser's cache so the system can start fresh. If you get the same result, I recommend switching to a different supported browser.

However, if you cancel your QBO account and want to resubscribe, visit this article: Resubscribe to or reactivate QuickBooks Online. Please note that your data will only be accessible for up to a year after the cancellation date. After that, your account will be deleted, and viewing it will no longer be possible.

Additionally, I’ll share this link where you can find articles that may guide you in managing your account: QuickBooks Online Help Articles.

As always, the Community is here to help you, so if you need further assistance accessing your account, feel free to leave a reply.