"Add More Details" in Bank Feeds Not showing Invoices

This isn't the experience we want you to have, Chris.

It's strange that the Add More Details option works after you restore your last backup. If open invoices are not displayed, your QuickBooks Desktop may be outdated or an issue with your company file. I'll share additional troubleshooting steps to fix it.

Let's begin by manually updating your QuickBooks Desktop software to ensure you have the latest features and fixes. I'll show you how.

1. Go to the Help menu.
2. Select Update QuickBooks Desktop.
3. Click the Options tab.
4. Select Mark All and then click Save.
5. Go to the Update Now tab.
6. Select the Reset Update checkbox.
7. Once done, hit Get Updates.

After that, you can run the Verify and Rebuild data again to fix potential issues within your company file. If the issue persists, let's run repair on your QuickBooks Desktop application.

Here's how:

1. Restart your computer.
2. Open the Windows Start menu, then click Control Panel.
3. Select Programs and Features, then Uninstall a Program.
4. Choose QuickBooks from the list of programs, then click Uninstall/Change.
5. Select Continue, or Next.
6. Click Repair, then Next.
7. Once it's done, hit Finish.

Once everything is in order, you'll want to add and match your transactions to make sure they go to the correct accounts and avoid duplicates. After that, you can reconcile them to ensure your books are accurate.

Let me know if you have any additional inquiries about your bank transactions. I'm here to assist at all times.

I did everything as described, but the problem persists.  Thank you for your help, but I now remember being told that this problem affected a small number of users without being given a solution.  That's why I upgraded to Enterprise.  I'm disappointed the problem has returned and believe the problem exists in my company file.    Thanks again for taking the time to reply.

Hello again, @ChrisO73. I appreciate your patience and for doing all the possible troubleshooting processes. I'm here to help you further.

Seeing that you've tried all the possible processes in resolving the issue and still get the same concern. I'd suggest reaching out to our Technical Support Team. They have the tools to check into your account if there's an ongoing investigation. You can also request a screen-sharing session so they can look over your setup and figure out what's wrong.

Here's how:
 

1. Click Help at the top menu bar, then select QuickBooks Desktop Help.
2. Select Contact us and then enter that you get Reminder prompts and Continue.
3. Then choose either to Message an Agent or Talk to a Specialist.
    

Please check out this article for QuickBooks support hours: Contact QuickBooks Desktop Support.

Please don't hesitate to come back in the thread if you have clarifications or any other concerns. I'll be happy to help you. Stay safe!