All invoices disappeared !!!

Hello there,

We understand that your concern is important, and we want to ensure that it is resolved as soon as possible. Currently, we are conducting an ongoing investigation into the matter to identify the root cause of the issue. In the meantime, we highly recommend that you reach out to our QuickBooks Self-Employed Support Team for assistance. It will help us include you in the list of affected users and work towards a solution that meets your needs.

To speak with one of our experts from QuickBooks Self-Employed. Please follow the steps below to contact support:

1. Sign in to QuickBooks Self-Employed.
2. Go to Help.
3. Select Contact Us.
4. Enter your concern, then select Let's Talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

You can refer to this article for more information: Contact QuickBooks Self-Employed Support.

You can visit this transaction to learn how to categorize the transactions you download from your bank or enter into QuickBooks: Categorize transactions in QuickBooks Self-Employed.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

I’ve done that already and chat not working. Really frustrating to not have any support help. Are you saying that software all around is having an issue? 

This is horrible! I had to re-create a bunch of invoices and find clients data to send out a few that were urgent. All my history is wiped too. 

Welcome to the QuickBooks Community, Studiomama. I understand that reaching out to our support has been challenging for you and I can see how vital it is to show all invoices in your QuickBooks account. With this, let me point you to the right support team to assist you further on this matter.

As mentioned above, the issue of several invoices being disappeared in your QuickBooks has been recently tagged as an ongoing issue. Our product engineers are now working to fix this as soon as possible. 

I recommend contacting our QuickBooks Self-Employed Support Team to ensure you are added to the list of affected users. This will allow our engineers to determine the number of affected users and to receive updates through email once the issue is resolved. Also, please note that they're only open from 6:00 AM to 6:00 PM Monday-Friday and Saturday, 6 AM to 3 PM PT.

Lastly, I've included this article if you need more information on how QBSE can help you record your self-employed income and expenses, track mileage, and prepare your Schedule C tax form: Overview of QuickBooks Self-Employed.

I'm always here to help if you have any other concerns or questions about managing invoices in QBSE. Just tag my name in the comment section and I'll get back to you as soon as possible, Studiomama.

I'm in the same boat. It's Saturday 29th and no invoices. I need to send an invoice urgently, and I guess I can do that, but I don't see the prior one so I don't have confidence that the system is working. 

I understand the critical impact this has had on your business operations, annakkennedy. 

I recognize the urgency of your situation and the importance of sending or viewing your invoices to manage your business effectively. The prolonged delay in rectifying this matter is not up to our standards. 

As per checking with my tools and information shared by my colleagues above, I have noticed that there are some reported issues about being unable to view and create invoices in the QuickBooks Self-Employed. Please rest assured that our team of software engineers is working diligently to investigate the root cause of this problem. They are employing all available resources and expertise to identify the underlying issue and implement a prompt solution.  

We fully understand the importance of time and are committed to resolving this matter urgently. Our number one priority is to restore the functionality of QBSE, ensuring that you can access all the features and tools you need for your business success. 

In the meantime, if you have been affected, please don't hesitate to reach out to our Customer Care Team. They will be able to add you to our list of affected users so that you can stay updated on our progress. We understand how frustrating this can be, but we promise to keep you in the loop and deliver updates as soon as they become available.

Here's how to reach out to us:

1. Go to the Help icon.
2. Select Contact Us.
3. Enter a brief description of your concern in the box.
4. Proceed with Continue, then select your preferred way to connect.

Our live support is available Monday-Friday, 6 AM to 6 PM, and Saturday, 6 AM to 3 PM Pacific Standard Time. Furthermore, if you need to view your invoice right now, consider signing in and viewing invoices through the mobile app.

In case you're interested in learning how to track sales tax in QBSE, I recommend checking out this article: Learn how sales tax works in QuickBooks Self-Employed. It's a great resource for better understanding how to manage your sales tax.

We appreciate your patience and understanding as we work diligently to resolve this issue as quickly as possible. If you have any further questions or concerns, please feel free to contact us. Have a great day!

I'm having a similar issue. and there is no customer support since it's a weekend. This is unacceptable. 

All my invoices have also disappeared and there is no help on the weekends so why keep saying that? Please help as all, thank you.

Greetings, @JustJoe.  

Before that, we understand the frustration of not having this process as anticipated and the significance of getting this fixed as quickly as possible.

Let me inform you that there's an ongoing investigation into the issue you mentioned about the disappeared invoices. Please know that has been raised to our engineers to understand why this unexpected behavior is happening, and our team is heading out potential remedies for this error encountered. As a workaround, we can view invoices using QuickBooks Mobile app.

In this case, I encourage you to call our support team so they can add you to the affected users.

Please see the steps below:

1. Sign in to QuickBooks Self-Employed.
2. Go to Help.
3. Select Contact Us.
4. Enter your concern, then select Let's Talk.
5. Choose a way to connect with us: Get a callback from the next available expert.

I'm also adding this page for additional insights and to learn with basics of QuickBooks Self-Employed: QuickBooks Self-Employed Overview.

The Community is here for you 24/7 on the clock. If you need assistance with managing your sales, notify us below. Keep safe.

All my invoices disappeared on my desktop devices but I can see them on my phone

Welcome back to the QuickBooks Community, rwclax13-aol. As stated above, the problem about all invoices have been disappeared in your QuickBooks is recently tagged as an ongoing issue. Let me route you to the right support team to assist you further on this matter. 

Please know that our product engineers are now working to fix the said issue as soon as possible. For now, accessing your QBSE account through the mobile app and viewing all invoices from there is the only workaround you can perform.

Furthermore, I suggest contacting our QBSE Support Team so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive updates through email once the issue is resolved.

Lastly, refer to this article if you need more help in managing your invoices in QBSE: Create invoices in QuickBooks Self-Employed.

Click the Reply button below and post a comment if you have additional questions about invoices in QBSE. I’ll be right here to help and make sure this is taken care of for you. Enjoy your weekend.

We are having the same issue.  All my invoices are gone.  No support on the weekend.  This is causing major problems.

This happened to me as well. First I noticed a few days ago that my invoice template was erased when I went to draft several invoices. Because it was a weekday, I did not have time to reconstruct it in what seemed to be a new backend invoicing template implemented by QB at some point in the past few weeks. Trying to catch up on this admin work on the weekend and I find the problem has become catastrophically worse with the erasure of all invoices and of course no way to get support help. 

Im having the same issue here! I send out over 200 invoices a month and this is how I track payments coming in. Really wish customer support was available on the weekends.