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I'll 2nd that!
I'm quite fond of using the Report Inappropriate Content feature in response to Intuit Employee's posts. I don't know if the feedback goes anywhere (nothing about the reps' performance changes) but at least then Intuit is on notice.
Some of my favorite posts to give feedback on:
- Customer asks how to do something in QuickBooks. Rep apologizes profusely and says it can't be done and sends customer to give a suggestion, while at the same time the thing the customer asked for has been a documented feature of QuickBooks for decades.
- Customer complains that QuickBooks isn't working right, and offers a suggestion for how it ought to work. Rep agrees that there is something very wrong with QuickBooks and that the engineers are working on it. In reality QuickBooks is working exactly right and as designed and the design is a good design, and of course the engineers are not working on it because there is nothing to fix. But the customer doesn't understand - and neither does the rep, who should - if they were trained.
- Customers asks why they are getting the result they're getting (say, a report or a tax form.) Rep makes something up out of thing air to describe how it works, which might even sound reasonable, but gets it totally wrong.
- Customer asks for a new feature that would be inappropriate. For example, a feature that completely disregards GAAP accounting rules. One that will never be implemented. Rep agrees that's a really good idea and that customer should put in a suggestion.
