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Thanks for taking the time to post this here in the Community, @Xrji515478. I'll share some insights about your concern, along with the steps to fix it so you can proceed to attach pdfs on your QuickBooks Online (QBO ) Mobile app.
You'll want to access your QBO account using the web version. This way, you can check in the Custom form styles if you've tick the box for PDF Attachments. Normally, when you've already set up your account using the web version, the account settings would also flow to your mobile app if you're going to access your account from there.
Once you're ready, these are the steps:
You'll then access your account in your QuickBooks Online mobile app, and then try to attach a pdf in your invoices.
In case the issue persists, you can consider uninstalling your QBO app and then installing it again. To do that, here's how:
To uninstall:
To install:
You be able to get back on track with your business once you've done this.
Additionally, here are some articles to help you in the future:
If you have any additional QuickBooks-related concerns. Don't hesitate to get back to me by clicking the REPLY button below. Rest assured, I'll be here to assist you. Take care!
Your file may be corrupted, which means there are metadata issues in the file that occurred during original document generation, scanning, or some other conversion process, has produced an invalid PDF (i.e., one that doesn't conform to PDF structure standards)
Outdated Acrobat or Adobe Reader. PDF files which have not been created using Adobe programs. Damaged PDF files. Installed Acrobat or Adobe Reader may be damaged.HCARewards
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