App freezes up

Hi there, @interwest-stgeor.

Currently, we have an ongoing investigation about the QBO iOS app freezing when sending invoices. Rest assured that our engineers are working to resolve it as soon as possible.

I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's resolved. I've included the steps to contact support below. 

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

In the meantime, you may consider sending customer invoices using a web browser on your device.

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to comment below. 

Thank you for your response. I’ve talked to several different people regarding this issue. The first time was in October of 2022. If there is any other recommendations you have, I will take them. 
thank you!

I’ve spoke with multiple people on this issue. The first time was in October of 2022. Any other advice would be appreciated. Thank you in advance.

I am having the same issue as well as my business partner who also has an iPhone. This started Oct 2022 and hasn't worked since. The only way to continue is to kill the app and then start it up again. The email does appear to have been sent, but the screen just sits on "working" circle indicator for EVER.

I am having the same issue since Oct 2022 and it hasn't stopped. My business partner is also using the app on an iPhone and we both have the same issue. The iPhone app will display a "working"/"refreshing" status circle after hitting the send invoice to customer. The only way to continue is killing the app and starting it again, logging in. The email appears to send to the customer, but we have to kill the app and start it everytime we email a customer.

Thanks for sharing your experience, @Holverson. I understand how infuriating it is to always have to close and reload the application every time you send an invoice.

I recommend reaching out to our Customer Care Support team. They can take note of your case and open a ticket to further investigate the issue. You can follow the steps I provided above or head to this link: QuickBooks Online Support.

You may also consider sending customer invoices using a web browser on your device.

I'm only a post away if I can be of additional assistance. I'm always here to keep helping. 

This has been going on Way too long and affects my productivity EVERY day.  PLEASE, PLEASE FIX THIS ISSUE!!!

This is not the experience we want to leave to you, @FTSF. I'm here to share an update about managing invoices on the app.

At the moment, there's an ongoing investigation concerning the Invoice feature on the QuickBooks Online app. Our engineers are diligently working on a fix to get it to work smoothly.

For now, it would be best to contact our support team for assistance. This way, they can add your company to the list of affected users. Rest assured, you’ll receive updates once the resolution is rolled out.

Before that, take a glimpse at our support hours so you’ll receive responses quickly. Then, you can follow the steps above to connect with us.

If you need to make an invoice for your customers, you can access your QuickBooks account through a web browser to accomplish it.

Once the app is fixed and runs continuously without interruptions, check out this guide to learn more about handling customer payments: Receive and record invoice payments. QBO offers several ways to document all of the amounts coming into your company while ensuring it gets deposited into your accounts and your receipt of funds is entered correctly.

Please don't hold back to drop or add comments below if you need further assistance managing your sales transactions and application. I'll be here to help. Take care always!