Applying credit memos to paid expenditures

Hello there, @TonyaRSB. 

I want to make sure that your concern will be resolved as soon as possible. To ensure we're on the same page, may I ask for further information about the paid expenditures that you need to link to the credit memo? Also, are you referring to billable expenses or something else? Any additional details and screenshots you can add are a great help so I can provide accurate and timely solutions. 

I'll be waiting for your response. Rest assured that I'll do whatever it takes to make sure your issue will be resolved. Have a great day and take care.  

This is the AR aging for the new QBO account.

This is the AR aging for the old QBO account.

Thank you for coming back to the Community, TonyaRSB.

I really appreciate the screenshots. This helps to explain what happened to the expenditures.

Let's manually open the invoices associated with the expenditures and apply the credit memos to the previous entry. Please know that we'll have to open the sales transaction one at a time. I'll show you how to accomplish these tasks in QuickBooks Online (QBO). 

Here's how:

1. In your new company, head to the Sales menu on the left panel and select Invoices.
2. This action will bring up a page with a list of all your invoices.
3. Click the Status drop-down and choose Paid.
4. Set the correct period from the Date drop-down and look for the sales entries from the list.
5. Head to the Action column and tap the drop-down arrow to select View/Edit.
6. On the Invoice page, navigate to the Payment Status section and tap the 1 payment made link to see more details.
7. Tap the date link to open the Receive Payment page.
8. Navigate to the bottom of the page and press the More menu to select Delete.
9. Choose Yes to confirm the action.
10. Press Save and close.

Repeat these steps for the remaining sales entries you're working on. After updating the status, apply the credit memos to the appropriate invoices. For detailed instructions, click here and head to the Create and apply a credit memo section. 

You can learn more about the various methods of resolving a payment made to the incorrect invoice and tracking billable expenses by going over these topics:

• How to fix a payment applied to the wrong customer invoice
• Enter billable expenses

You can learn about QuickBooks Online (QBO) Advanced features by watching our free and live webinars here. From there, you'll see different tools that will help your business grow and become more productive.

Don't hesitate to drop a comment below if you need further assistance with applying credit memos to your expenditures or other customer-related tasks. I'll be glad to lend a helping hand. Have a wonderful rest of your day.

These expenditures are not in my sales, they are in the expenditures menu. 

As you can see there is no action column for me to do anything.

I've got your back, @TonyaRSB. The instructions below will help you get that amounts off your A/R Aging report.

When you move your data to a new QuickBooks Online (QBO) account, you have to reapply credits to transactions. The Accounts Receivable Aging report shows the total customer's outstanding balances and how long they're past due. Outstanding credits to customers will show as a negative amount in this report. To link them to your expenditures, you'll need to use the Receive Payment feature.

Here's how:

1. Go to + New and select Receive payment.
2. Add the customer.
3. Fill in the Payment method and Deposit to fields.
4. Select the existing expense and credit memo under Outstanding Transactions and Credits, respectively.
   
5. Hit Save and close.

Here's an article for your reference: Record a Customer Refund.

Please let me know how it goes or if you have any follow-up questions. I'll be here if you need further assistance. Have a wonderful day, @TonyaRSB.