Attachments in QBO App stopped working

I appreciate you posting your concern here in the Community, @coastalkellie.

We have an ongoing investigation regarding the inability to view attachments using the QuickBooks Online application. Rest assured that our Product Engineers are diligently working to resolve this matter. However, we can't give you a precise timeframe for the resolution right now.

Therefore, I recommend contacting our Customer Care Support team. They can add you to the list of affected users to receive timely updates via email.

Here's how you can reach them using the web browser:

1. Log in to your QuickBooks Online company.
2. Select Help (?).
3. Proceed to the Search tab and select Contact Us.
4. Choose the topic you need help with or Ask about something else, then type in your concern.
5. Click on Continue.
6. Pick how you would like to connect with our support.

Please observe their support hours to ensure you can connect with them accordingly.

You can also reach them through this page: Contact Us. From there, select the appropriate product that you need help with.

Moreover, you can check this article to familiarize yourself with the different features available on the application: Compare mobile app features.

In the future, consider running and customizing a report if you want to have an overview of the financial status of your business to help you make informed decisions.

Please don't hesitate to click the Reply button if you need further assistance managing your attachments or other related concerns in QuickBooks Online. We're always here to lend a hand.

I still have this issue and it's been quite some time with multiple updates. Has there been a resolution?

Did you ever find a solution? I still have the issue and it's been quite a while now.

No, our apps still are not functioning in regard to viewing attachments. However, you can somewhat work around it by logging in directly to the QBO web browser version rather than the QBO app. The web based version seems to work, only the app seems to be causing the issue. Still waiting on a fix!

Hi there, terri.

My colleague above is correct about the ongoing issue of viewing attachments in QuickBooks Online (QBO). I understand how everyone wanted this to get fixed right now. However, since our engineering team is working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

Moreover, to ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-97675.

To reach them, you can follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
5. From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to take note of their support schedule and hours: QuickBooks Online Support.

We appreciate your patience while we’re working on this one. Please know that the Community always has your back if you have additional questions about QuickBooks. I'll be right here to help.

Yeah, that's what I've had to do as well. What a joke. Thanks!

Mine has been repaired. Hopefully you as well! (No email notification)

Mine has been repaired. Hopefully you as well! (No email notification though).

Yes!! I just looked! Thanks for letting me know!

I appreciate you reaching out to our Live Support team and working diligently to address your issue, @Wade K21. Let's ensure you can get back on managing your checks efficiently in the QuickBooks Online (QBO) app.

I recommend getting back to our Live Support team. They are equipped with the necessary tools to further investigate the underlying cause of the problem and why you are still unable to retrieve documents.  

You can contact their customer service for a conference call by following these steps:

1. Sign in to your QuickBooks Online, then click the Help (?) icon.
2. Choose either tab to get started: Assistant or Talk to human.
3. Select Contact Us.
4. Click Start a chat with a support expert or Get a callback from next available expert.

Once everything is settled, you can consider running and customizing a report to get a quick overview and track your business performance.

If you have any questions about managing your attachments or need further assistance, please don't hesitate to circle back. I am here to ensure you receive a timely response. Just leave a comment below, and I'll be on hand to help.