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Kosfinne22
Level 1

Attempting to Export Quickbooks Desktop 2018 to Quickbooks online crashes the desktop version

Folllowing the step-by-step process for exporting a company's data from Quickbooks Desktop Pro 2018 to Quickbooks online fails.  Every time I start the export process quickbooks desktop will simply close..no error messages it just closes.  Its done this every time I've attempted the process (at varying stages of the export process).  I've updated to latest, done the repair, etc.  Any help would be appreciated!

11 Comments
john-pero
Community Champion

Attempting to Export Quickbooks Desktop 2018 to Quickbooks online crashes the desktop version

Download the free trial of Desktop 2020. Open your company file (restore from backup preferred) in 2020 and proceed to export to online from within 2020

Fiat Lux - ASIA
Level 15

Attempting to Export Quickbooks Desktop 2018 to Quickbooks online crashes the desktop version

@Kosfinne22 

Open your company file on the trial license of QB 2020 and migrate to QBO from there. Make sure you have open a QBO US account prior to proceed.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

If the same error persists, hit f2 or CTRL+1 and a product info window will appear. Make sure your Total Targets < 350K. 

Kosfinne22
Level 1

Attempting to Export Quickbooks Desktop 2018 to Quickbooks online crashes the desktop version

Thanks for the quick replies!  I did as you recommended.  Installed QB Desktop Pro 2020, udpated it with latest updates, restored my company file from a backup I did earlier today.  I have way less than 350K Targets, and as soon as I click on the first response button (Move now) QB 2020 freezes with no error msgs popping up, and I have to use Task Manager to close QB 2020.  Yes I have a QBO accountant account already set up.  I don't get to the screen to log into it though as it freezes on first interaction with the Export process.

Steve_C
QuickBooks Team

Attempting to Export Quickbooks Desktop 2018 to Quickbooks online crashes the desktop version

Hi Kosfinne22. I'm glad to see you interacting in the community. Just to confirm though, have you run a verify/rebuild on the company file yet? If not, I recommend checking out the article on verifying and rebuilding data in QuickBooks Desktop.

 

It'll give you an overview as well as step-by-step instructions to completing the process. It's always good practice to run a manual verification and a rebuild if issues are found in your company file when experiencing problems with the program. If you need more help, just drop a reply below so I can get back with you. Have a great day. 

Kosfinne22
Level 1

Attempting to Export Quickbooks Desktop 2018 to Quickbooks online crashes the desktop version

Thanks all for the replies!  I've still not got a working solution but am beginning to think it might be computer related.  I've had no issues with any other quickbooks functions nor online filings...but QB 2020 freezes (and requires taskmanager shutdown) after opening the screen to export to QBO.  I'm going to put a clean install on my new laptop of QB2020 and see if it allows me to export from there.  I'll keep y'all updated.  Thanks again!

Steve_C
QuickBooks Team

Attempting to Export Quickbooks Desktop 2018 to Quickbooks online crashes the desktop version

Hi Kosfinne22. Thanks a lot for the update. It seems you're on the right path to tracking down the problem.

 

After the troubleshooting steps, you've already completed the next step would be to try another PC. A lot of times older PCs struggle with certain features inside QuickBooks Desktop, there's also a possibility of a firewall, or anti-virus program blocking the upload of data that is supposed to occur during the export process.

 

I would definitely go ahead and try on your new computer if that doesn't work you may need to consult an IT professional to analyze your network and computers to ensure nothing is preventing the program from performing it's necessary actions 

 

Have a good day and if you need something else be sure to come back we're always happy to help. 

Kosfinne22
Level 1

Attempting to Export Quickbooks Desktop 2018 to Quickbooks online crashes the desktop version

Thanks for the quick reply.  I am an IT Professional, and had already set up QBs so that my antivirus and firewall would not block any attempts for it to run and access the Internet.  As I'd mentioned earlier, QB Desktop 2018 went further in the process initially, actually having me log into my QBO account, select the company and it started the process of uploading (twice) only to exit part way through both times with no error messages.  With QB 2020 I'm not getting near that far in the process.  After I select Export to QBO (paraphrasing) the pop up for doing the export comes up.  With QB2020 as soon as I click "Move now" QBs locks up and I have to close via Task Manager.  There are 4 processes running (2 CefSharp.BrowserSubprocess, 1 SQL Anywhere Personal Server, and 1 Quickbooks Desktop Pro 2020).  The last one, QuickBooks Desktop Pro 2020 is the one that is "Not Repsonding" after I select "Move now". 

 

I'm wondering if there's any restrictions with Google Chrome as the default browser versus Microsoft Edge?  Its about the only thing I have left to try that I can think of.  Clearly I've tried it without any browsers open but don't know if those processes are internal to QB (which I'm thinking they are) or are a generic call to the default browser services.

Steve_C
QuickBooks Team

Attempting to Export Quickbooks Desktop 2018 to Quickbooks online crashes the desktop version

Hi Kosfinne22. Just to confirm, is this issue occurring on the new laptop as well? Also, out of curiosity and the sake of troubleshooting have you logged into the QuickBooks Online account recently to see if maybe the data was partially or fully transferred. I only ask because during my time at Intuit I've had several occasions where an export seemingly failed but actually completed itself in the background.

 

The default browser matter should not be an issue as I've personally done many exports on various computers with numerous different default browsers. Looking forward to hearing from you. 

Kosfinne22
Level 1

Attempting to Export Quickbooks Desktop 2018 to Quickbooks online crashes the desktop version

Steve_C,

 

Yes it freezes at the same place on the new laptop as well with the clean QB2020 install.  Yes I'd logged in the other day hoping the same thing you'd thought, that the process had completed :) but no data made it through.  I'm contemplating deleting and re-adding the client on QBO, again just to eliminate any host-side issues I might have caused with the first 2 partial attempts?

 

Also, I did do all updates with QB2020 on the desktop but did none with the laptop.  I'll try that as well while you ponder this :D.  If we need to take this to a phone call let me know I'll be happy to provide the # if I can do so privately of course.

 

Thanks,  Dave

Steve_C
QuickBooks Team

Attempting to Export Quickbooks Desktop 2018 to Quickbooks online crashes the desktop version

Hey Dave. The best option if the updates don't work would definitely be to call in and speak to one of our phone agents. They will be able to perform a screen share and just double check nothing wacky is going on. To do so just navigate to the Intuit Support page for the always up to date call-in number.

 

This issue very well may need to be elevated to a higher level so the easiest way to determine that would be to be in the screen share.  Let me know if you have any other problems. You already know I'll do my best to get back to you as soon as possible. 

Kosfinne22
Level 1

Attempting to Export Quickbooks Desktop 2018 to Quickbooks online crashes the desktop version

Steve,

 

Yes, thanks.  Your quick responses are very much appreciated!  I did find one other thing, and am trying that now.  If it doesn't work then I'll give them a call.  Thanks again for all your help!

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