Bad Customer Service: Shara Jean disconnected twice for inactivity when active

They do disconnect you if don't reply in seconds but they take minutes just to say hello, worse support I ever tried.

I understand how important time is for your business, @KW2022. I’ll take note of your experience and ensure you’re able to speak with our representatives in QuickBooks Online.

Please know that I'd be delighted to assist you with any product issues you may have. You can share them on the Community page any time. Rest assured that we, community agents will help you resolve them.

If you’re still interested to reach out to our Support Team, you can follow the steps below:

1. Go to the Help icon.
2. Select either of these to start: Assistant or Search.
3. Enter your concern.
4. Choose a way to connect with us: Start a chat or Get a callback.

    

Please take note that our support hours for QuickBooks Online Plus, Essentials, and Simple Start starts from M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. For QuickBooks Online Advanced, we're available any time, any day.

You’ll want to consider contacting them outside the program through this link: https://help.quickbooks.intuit.com. Just choose the QuickBooks product you're using and click Continue. 

In the meantime, I'm adding this article to further guide you in managing your account and your business's growth using QBO: QuickBooks Help Articles. It also includes topics about taxes, banking, payments, reports, and more.

Feel free to leave a comment if you have further concerns about your QuickBooks Online account. I’ll be around to help and get you back to your business.