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KW2022
Level 1

Bad Customer Service: Shara Jean disconnected twice for inactivity when active

On 6/30/22 while chatting in around 2:15 pm PST I reached the rep Shara Jean twice. Each time she disconnected the chat for inactivity when the chat was active--she had just never responded. 

Selected to have a call back only to get a blank line after being "connected"... Twice.

Is this the kind of service we should expect from QuickBooks? 

2 Comments 2
aorozco66
Level 2

Bad Customer Service: Shara Jean disconnected twice for inactivity when active

They do disconnect you if don't reply in seconds but they take minutes just to say hello, worse support I ever tried.

JamaicaA
QuickBooks Team

Bad Customer Service: Shara Jean disconnected twice for inactivity when active

I understand how important time is for your business, @KW2022. I’ll take note of your experience and ensure you’re able to speak with our representatives in QuickBooks Online.

 

Please know that I'd be delighted to assist you with any product issues you may have. You can share them on the Community page any time. Rest assured that we, community agents will help you resolve them.

 

If you’re still interested to reach out to our Support Team, you can follow the steps below:

 

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You’ll want to consider contacting them outside the program through this link: https://help.quickbooks.intuit.com. Just choose the QuickBooks product you're using and click Continue

 

In the meantime, I'm adding this article to further guide you in managing your account and your business's growth using QBO: QuickBooks Help Articles. It also includes topics about taxes, banking, payments, reports, and more.

 

Feel free to leave a comment if you have further concerns about your QuickBooks Online account. I’ll be around to help and get you back to your business.

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