Bug Report

Hello there, jimdimitri,

Thanks for getting this to our attention and providing us with enough details about the issue you're getting. Let's get this sorted out.

There are a few possible reasons for the performance issue with your QuickBooks for Mac Desktop. Here are some:

• QuickBooks is not updated to the latest release.
• Company file might be corrupted or damaged.
• QuickBooks did not meet the Minimum System Requirements.
• The file is too large.

In the meantime, let's try updating your company file. Please make sure to create a backup copy of the file to avoid any accidental data loss, then close QuickBooks. Once done, follow these steps on the same computer QuickBooks is saved:

1. Go to this link: https://downloads.quickbooks.com/app/qbdt/products
2. In the Downloads & Updates screen, choose the United States, QuickBooks Mac Desktop and your software's version.
3. Click Search.
4. On the Here's your product section, click the Get the latest updates link. (Please see screenshot)
   
   

Open QuickBooks and try updating your credit card entries. If you're getting the same problem, let's run the Verify and Rebuild Utilities to detect any data corruptions on the company file.

To Verify Data:

1. Go to the File menu.
2. Select Utilities.
3. Choose Verify Data.

To Rebuild Data:

1. Go to File.
2. Choose Utilities.
3. Click on Rebuild Data.

If the issue still persists, I’d recommend reaching out to Technical Support Team so we will be able to further check into your account securely. Here’s how to contact us:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose your QuickBooks Product.
3. Select your QuickBooks version.
4. On the Contact Us page, click a topic.
5. Click on the Get Phone Number button to see the support number.

Please update me on how this goes, jimdimitri. I'm here to help you whenever you need further assistance. Have a good day!

I appreciate the steps you’ve tried to fix the issue, jimdimitri.

Since the upgrade and the verify rebuild did not fix the problem, I’d recommend contacting our phone support team. They can launch a viewing session and investigate each factors contributing to this issue.

Here’s how to reach them:

1. Visit this link: https://help.quickbooks.intuit.com/en_US/contact
2. Select QuickBooks Mac Desktop as your product.
3. Choose the closest topics to your issue from the list.
4. Scroll down and click the Get Phone Number tab.

Please drop by the Community again if you have other concerns about QuickBooks.