CAN NO LONGER REVERSE A TRANSACTION

We appreciate you for coming back, @SHOES_, and raising this concern here. I also see that you have the latest version of the point of sale, and this should've allowed you to reverse a transaction. However, the prompt error stops you from performing it. 

Let me direct you to the best help possible. We recommend contacting QBDT Point of Sale Live support they are available Monday - Friday from 6 AM to 6 PM. Their support helps us point out the root cause of the error you've encountered and find a fix. You can click this link to connect with them: Chat with us. 

1. Once you're in the link, enter Your email address.
2. Type in Your name.
3. Enter a description of your issue in the What can we help you with today? field. Then, click Start Chat.

Additionally, here's a link that covers all the tasks you can do when using QuickBooks Point of Sale:

• View all articles for QuickBooks Point of Sale.
• QuickBooks Desktop Point of Sale discontinuation.

Keep me posted if you still have questions or concerns with your account. I'll be here to help. Take care.

So....the software is no longer supported..remember?????

We don't have Payments software integrated with the POS software....but the POS software no longer works since you discontinued Payment software and the POS software...

Please don't tell me to move on to Shopify.  We have paid for and been using POS software basically since its inception.  Just because you've discontinued support for it doesn't mean that you can make changes in the functionality of it ESPECIALLY IF CUSTOMERS HAVE PAID FOR IT FOR YEARS AND NOW THE FUNCTIONALITY GOES AWAY...

CRAZY!!!!!

Hi @SHOES_ ,

      We ran into the same error with reversals. We had a payout that was made for the wrong amount and received the same error when attempting to reverse it. I later found it also occurs with cash sales. I found a workaround that allowed me to reverse the transactions, including credit card receipts.

1) Click 'Reports', go to 'Sales', then select 'Detail'.

2) Adjust the date range, if needed, then find the receipt number in the report that you need to reverse.

3) Double click on the Receipt #. This should open a new receipt details window. (Screenshot attached)

4) Select 'I Want To...' from the top left corner then select 'Reverse Receipt'.  (Also in screenshot).

5) Once it is reversed the receipt details you are in will show the line items in red and 'Return' in the bottom right by the receipt amount.

Once I reverse them from this report, the normal Sales History view shows the transactions reversed. If you have a payout you need to reverse, the receipt details window will be blank, but the 'Reverse Receipt' option still works.

I hope this helps you as well. 

-Joshua

Thank you for that..I'll give that a try...couldn't open the screenshot..not sure why

Disregard..I was able to open the screenshot..thank you again

Your are awesome!  Thank you!

This works as of today!

Paul

This is awesome!

Works as of today!

Thank you.

Paul

Okay so I found another solution that bi-passes the error code that quickbooks pos is causing. 

And keep in mind this only applies to cash transaction and credit card transaction not payouts!!!

When you scan in or type out the item on the make a sale transaction, instead of sending it through just like, apply negative to it. IE if you sold one bottle of pepsi for 1.29 with cash.. Do it again with negative quantity -1 instead of positive quantity. This will put whatever you sold back in to your inventory and balance your drawer. Same things applies to credit card transaction. Because I refuse to get further raped by a company who has no ethics in business I went through a separate credit care merchant. So for me they are separated, but for the purpose of transactions its either cash or credit. Just do another transaction and send it through negative quantity. problem solved..! It shocks me how foolish and greedy the developers are for quickbooks. Seriously you guys take away options I paid for?  Bad business guys!

just negative the quantity and send it though my posts keep getting deleted ..