Can not file 1099's for 2023, program will not move past preview stage

Clearing the cache worked.  Thank you for your help!!

Clearing the cache worked!  Thank you for the help!!

You're always welcome!

I am delighted to hear that the resolution provided by my colleague was able to help you. Your positive feedback is truly appreciated. Rest assured that we'll remain committed to providing you with the best possible assistance.

Please remember that you can always count on us if you have any concerns when utilizing QuickBooks Online to carry out your business tasks. We're always here to offer further guidance.

I can not prepare 1099s on QB online

I cleared my catch and tried the private browser.  

could it be that you need to be signed in as admin?

It's important that we get this issue resolved so you can file your 1099s by the deadline, olga2525.

When you attempt to prepare the forms, what exactly happens? Do you receive any specific error messages? Providing those details will help me troubleshoot further and offer the most relevant suggestions to fix the problem.

Please respond with more information on the errors or behavior you see when trying to generate the 1099s, olga2525. I will monitor this thread and get back to you as soon as possible once I have those additional details.

Hello

no, I do not get any error message, when i click on next - it does not move on to file.

I appreciate you returning to this thread and adding more details about your concern, olga2525.

If you are signed in as an admin and all the necessary vendor information, such as EIN and address, is complete, you can proceed with filing 1099s in QuickBooks Online. Since the issue persists despite your initial troubleshooting steps, I suggest reaching out to our support team for further investigation. This will help us to find a solution.

1. In your QBO account, click on the Help icon.
2. Choose Contact us.
3. Provide a brief description of your issue and follow the on-screen instructions.

Here are some articles that offer additional information about preparing 1099 forms within the program:
 

• Get answers to your 1099 questions.
• Modify your chart of accounts for your 1099-MISC and 1099-NEC filing.

Please feel free to reach out to us anytime if you have any other questions about 1099 forms in QuickBooks. Our goal is to ensure that you always achieve your desired outcomes in your bookkeeping. 

I just tried to e-file my 2023 1099's.  The process appears to be stuck.  I get a banner saying "e-file processing". But there's been no progress for almost 30 minutes. Not sure what to do. 

 I could try to cancel and just mail in hard copies of the 1099's.  But I don't want to do that if the e-filing eventually goes through, as there would be 2 copies of each 1099 on record.

What can I do?

snapdragon2

Hello there, @dragonfly2.

I understand the importance of processing your e-filling using QuickBooks Online. I recommend contacting our support team since they have the necessary tools to check your account to see whether the payroll forms you've sent within QBO have been submitted successfully. To do so, here's how you can contact them. 

1. Sign in with your QuickBooks Online. 
2. Go to Help. 
3. Choose Contact Us. 
4. Write your concern, then select Let's talk. 
5. You can choose a way to connect with us: 

• Start a chat with any of our experts.
• Get a callback from the next available expert.
• Ask the community to get help from businesses like yours.

To ensure you're ready for this year's payroll, you can check this article: Year-end checklist for QuickBooks Online Payroll.

You can always get back to us if you have other concerns regarding e-filling your 1099 using QBO. We're always here to assist you.