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sychan
Level 4

cannot create new product category

Hi Quickbooks team,

We've set up all the products with a specific category (and sub category)  and have been using this feature since the beginning. Not sure what's wrong, but seems that I could not create a new product category just now.  There is no save button after filling in the details. Please advise the precise steps.  Thank you for your help.

 

Regards,

Jacky

 

Solved
Best answer January 11, 2024

Best Answers
SarahannC
Moderator

cannot create new product category

Hello there, Jacky.

 

I'm here to inform you that there's an ongoing investigation regarding the issue of the product category not appearing in the drop-down when attempting to create a new product.

 

However, it seems that you can input all the details, but the problem lies with the Save button. You can attempt to resolve this by clearing your browser's cache or using a different supported browser.
 

If this solution doesn't resolve the issue, I recommend contacting our Support Team to include your name on the list of affected users, as you're encountering difficulty creating a new product category. This behavior is closely linked to the current investigation. Here's how to contact them:

 

  1. In your QBO account, click on the Help icon.
  2. Choose Contact us.
  3. Provide a brief description of your issue and follow the on-screen instructions.

qbo.PNG

 

You can also take a look at the following articles for more information on how to edit your products and services:

 

 

Stay in touch if you have follow-up concerns. I always want to make sure you'll get the information you need about adding products/items in QuickBooks. 

View solution in original post

3 Comments 3
SarahannC
Moderator

cannot create new product category

Hello there, Jacky.

 

I'm here to inform you that there's an ongoing investigation regarding the issue of the product category not appearing in the drop-down when attempting to create a new product.

 

However, it seems that you can input all the details, but the problem lies with the Save button. You can attempt to resolve this by clearing your browser's cache or using a different supported browser.
 

If this solution doesn't resolve the issue, I recommend contacting our Support Team to include your name on the list of affected users, as you're encountering difficulty creating a new product category. This behavior is closely linked to the current investigation. Here's how to contact them:

 

  1. In your QBO account, click on the Help icon.
  2. Choose Contact us.
  3. Provide a brief description of your issue and follow the on-screen instructions.

qbo.PNG

 

You can also take a look at the following articles for more information on how to edit your products and services:

 

 

Stay in touch if you have follow-up concerns. I always want to make sure you'll get the information you need about adding products/items in QuickBooks. 

sychan
Level 4

cannot create new product category

Thanks @SarahannC 

the issue is fixed.  I managed to create new categories.  Thanks a lot.

Jacky

IrizA
QuickBooks Team

cannot create new product category

Thank you for updating us, sychan

 

I'm glad to know that my colleague was able to provide you with some workaround that resolves this concern. Know that here in the Community, we want everything to be taken care of. 

 

We're always here to help you if you need further assistance. Just feel free to leave your concerns in the comment section. Have a nice day, and be safe always! 

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