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NatMorg
Level 1
posted
‎January 14, 2025 08:25 PM
last updated ‎January 14, 2025 8:25 PM

Cannot enter numbers into a particular field in split transaction mode

This is a weird issue I am having and I think I need technical support but do not know where to go to ask. I am trying to categorize transactions using the split feature. I am able to complete all fields except enter a numerical value in the "Amount" Field and I cannot type an entry into the "description" field. I can enter numbers in other parts of QB, such as issuing a check. I screen shared with my colleague and I am doing the same steps she is but I cannot type a number or even copy and paste a number into the field to allocate the correct transaction amount. The field is not greyed out. And I see a blinking cursor in the field showing the field is open and active.

 

I have tried using different browsers; Chrome, Edge, Safari. I have restarted my computer. I have checked number lock. I have used a laptop keyboard and a 10 key keypad. I even tried logging in using my husbands computer. I also saw a post recommending trying again in "incognito mode". No luck.

 

Do you know if there is a setting in QB that might be enabled or disabled that I am missing or that I set somehow locking me out of the fields? The admin changed my permissions from "Standard all access" to "admin" and that hasn't solved my issue. 

 

Any other ideas? Thanks!

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1 Comment 1
CharmieH
QuickBooks Team
QuickBooks Team
‎January 14, 2025 10:00 PM

Cannot enter numbers into a particular field in split transaction mode

We appreciate the extensive troubleshooting efforts you've already undertaken, including trying different browsers, restarting your computer, trying with incognito, and even testing on another device. You've gone above and beyond to resolve the matter, @NatMorg.

 

To solve this quickly, our phone support team can get more details and help you with the next steps.

 

Here's how to connect with them:

 

  1. Click the Help menu.
  2. Proceed to the Assistant tab.
  3. Type "contact support" in the chat box and press Enter.
  4. Click Contact a human, then select Live Chat or Call me back.
  5. Input a short description of your concern and click Continue.
  6. Choose between Callback or Chat.

 

Please review their support hours so you can contact them at a time that works best for you within their availability.

 

You can check this article to help you categorize your transactions inside QuickBooks Online (QBO): Categorize online bank transactions in QuickBooks Online.

 

Also, feel free to check out these resources which can be a great guide as you work with your data in QBO:

 

 

Should you need any further help or have additional questions while working in QBO, please don't hesitate to leave a reply to this thread. We're here to ensure your experience is smooth and successful.

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