changing font color in the Message to Customer box on invoice template

Hello there, @robbin-taylor.

The ability to change the font color in the customer box for your invoices could help you personalize your sales forms better. However, this option isn't available in QuickBooks Online (QBO). I suggest submitting a feature request through the Feedback section. This way, our product development team can take note of the need for this feature and consider it for future updates.

Here's how to send feedback:

1. Click the Gear icon.
2. Select Feedback under the Profile column.
3. Enter your product suggestions.
4. Click Next to submit.

You can track feature requests here: QBO Feature Requests.

For more info on personalizing your sales forms, you can browse this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.

For future reference, you can check out this article on logging invoice payments in QBO: Record invoice payments in QuickBooks Online.

Keep in touch if you have any other questions about customizing your sales forms in QBO. I'm happy to help you out.

This is a huge issue for me.   I have a client that is telling me their system doesn't read the gray writing.   This is where I put our payment instructions, so my invoices aren't getting paid.   I have to go through multiple steps to provide banking details separately every time.   Huge waste of time for something with an easy fix - why can't we change the font color???

Hello there, ncstater.

I understand the importance of having control over the appearance of your invoices to reflect your branding.

Currently, changing the font color of the invoice template in QuickBooks Online (QBO) is unavailable. We understand your need for functionality and would love to hear your thoughts by sending us feedback on your QuickBooks Online company. It enables our product developers to consider removing it in the future.

Here's how:

1. Go to the Gear menu and then select Feedback.
2. Type in your feature request in the description box.
3. Once done, click on Next.

In the meantime, you may want to download the invoice and edit the font color using Adobe Acrobat.

Here's how:

1. Go to the Sales menu and then Invoices.
2. Choose the invoice you want to run.
3. Under the Action column, click the drop-down arrow, then choose Print.
4. From there, you'll see the download arrow button.

Additionally, please visit our Firm of the Future page periodically to stay updated with the news and updates about invoices.

You may also want to learn how to automatically or manually send reminders to customers when your invoices are, or soon to be, overdue: Send invoice reminders automatically or manually.

Don't hesitate to leave a reply if you need further assistance with your invoices in QuickBooks. The Community Team is here to help anytime.