Connect to Square app by Intuit doesn't set a class

gwmtreas · ‎February 07, 2024

Hello,

We are using this app, developed by Intuit: https://quickbooks.intuit.com/app/apps/appdetails/squareconnect/en-us/?cid=par_square_landingpage_ap...

App information

Developer

Intuit

The app works by matching a Square item to a QBO item. Prior to this, all QBO items are created and income account is set. Optionally, a class is set.

Then processed through QBO > Transacitons > App Transactions, the income account is successfully set for each sales receipt. But, the Class is failing to set.

This looks like a bug in QBO. When a user selects a QBO item for a sales receipt, the class sets successfully. But, programmatically (through API), the class doesn't set.

I have spent 1.5 hours on two different ocasions with QBO support, and they have falsely told me it is the 3rd party's fault for not setting the class.

However:

1. The app is not 3rd party - it is made by Intuit.

2. The app has no concept of class or income account - the app only knows to select a QBO item.

The issue here seems that class setting for an item works in UI but is broken in API.

Please, assist.

Thanks.

SarahannC · ‎February 07, 2024

Hello there, gwmtreas.

I got your concern about API successfully setting the income account for each sales receipt but failing to set the class. This information helps the API support team in diagnosing and resolving the issue.

Thus, I'll direct you to the appropriate team. We have a separate forum called Intuit Developers, where you can find engineers who can share suggestions for API concerns and developments. I recommend posting on this website to help you further with app integrations. Check out this link: Intuit Developers Community.

Let us know if you still have more questions about collaborating your app with QuickBooks. We'll be around to help you anytime.

gwmtreas · ‎February 08, 2024

thank you @SarahannC . I posted a question in that forum.

gwmtreas · ‎February 12, 2024

hi @SarahannC I posted this topic in the developer forum and so far got no reaction: https://help.developer.intuit.com/s/question/0D5TR000005JzJb0AK/connect-to-square-app-by-intuit-does...s

However, as a paying customer, why do I need to contact a developer forum for a feature/app that is officially released and should be supported?

Ethel_A · ‎February 12, 2024

Hello there, @gwmtreas.

I appreciate your posting in the developer forum about your issue of being unable to set classes with API.

We recommend reaching out to them if you encounter an issue with the said App since they are the ones who can help you resolve the problem. QuickBooks can't investigate further if the concern is with third-party apps.

Here’s an article that provides more in-depth information about the new app and compliance process: Develop your app.

You can always reach out to us for QuickBooks account concerns. We'll be more than happy to help. You can click the Reply button below. Have a great day.

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Connect to Square app by Intuit doesn't set a class