Daily Sales bundle items not show

Hello there, @restaurant_6501. Let's resolve the issue you’re experiencing with not being able to see the bundle items when generating sales receipts in QuickBooks Online (QBO).

Beforehand, have you checked if the bundle items are still active on the Products and Services page? If you haven't done so already, please follow these steps to review:

1. Go to the Gear icon and select Products & services.
2. Click the Filter icon.
3. From the Status dropdown, choose Inactive, then click Apply.
   
4. Find the bundle item that you need to reactivate.
5. From the Action column, choose Make active.

Then, please review if you have enabled the option to Display bundle components when printing or sending transactions from the bundle item itself. Please see the attached screenshot below for your visual reference:

After that, check if you can see the bundle items when creating your sales receipts for daily sales.

Another possible reason why the bundle item is not visible could be the local internet cache and cookies stored in your browser. If you haven't done so already, I suggest accessing QBO through a private/incognito window. The private window will not save any history, making it an excellent environment for identifying browser problems. Here are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once you're in incognito mode, check if the bundle item is visible on the Products and Services page and whether it is now appearing when creating sales receipts. If everything works perfectly in the private window, go back to your regular browser and clear its cache. Clearing the cache and cookies is the best way to refresh your browser. Alternatively, using other supported browsers can be a good alternative too.

In addition, you can choose to efficiently email or print receipts in batches, rather than handling them individually, and easily send them to your customers. For more details, please refer to this article: Email or print multiple sales forms in QuickBooks Online.

I'm here and fully prepared to offer additional assistance with creating sales receipts for your daily sales in QBO. We're available to help you right away. Stay safe!

The bundle is active and I have clear the cache as you mentioned. I also tried using different browser but it still did not populate the bundle items. I can select the bundle from the product/service drop down but the item list is not displayed. Please advise. 

I tried all the things you mentioned but it still does not populate the bundle’s item. And the bundle is listed as ACTIVE. Please advise. 

We can see the urgency of getting the bundle items not showing when creating sales receipts resolved in QuickBooks Online (QBO), restaurant_6501.

We appreciate you performing the recommended troubleshooting steps to get this sorted out. I've also checked our records and there's a reported case about this one. In this case, we suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how:

1. Go to the Help (?) menu.
2. Tap the Search tab.
3. Click the Contact Us button.
4. Enter a brief description of your concern in the What can we help you with? field.
5. Press Continue.
6. Choose a way to connect with us: Send a message or Get a callback.

To learn more about utilizing bundles, check out this article: How to use Bundles Grouping Products & Services.

For future use, here's a guide on generating reports to get comprehensive summaries about your sales and inventory in QuickBooks: Use reports to see your sales and inventory status.

You can always chime into this thread if you need further assistance with managing your Products and Services or any inventory-related concerns. The Community is always open to any concerns you might have.