Deleting Journal Entry lines with $0 value

Hello there, @lucasesfordroofi.

Internet files may have stacked a lot of data cache in your browser's memory storage. We can do a few troubleshooting steps to fix this. Then let's go ahead and delete journal entry lines.

Here's how: 

1. I'd suggest logging in using a private browser and open the journal entries. Open a supported browser and then match the following keyboard shortcuts.

   Chrome: Ctrl + Shift + N

   Microsoft Edge: Ctrl + Shift + P

   Firefox: Ctrl + Shift + P

   Safari: Command + Shift + N

2. When this worked using private browser mode, you can clear your main browser's cache. We have to remove or delete stored data for your browser to function well. 
3. You can also use other browsers like Microsoft Edge, Chrome, or Mozilla Firefox.

However, if this is a journal entry into a customer's payment & deposit, you can delete the journal entries & reenter them correctly.

If the issue persists, you can give us a call to report your concern and for us to further investigation. To do so: 

1. Go to the Help and then click Contact Us. 
2. Enter a brief description of your concern and click Continue. 
3. Click the phone icon under the We'll call you box.

Don't hesitate to place a comment if you need further assistance. I'm always here to help you! Have a good day!

What about if this is a part of a memorized transaction?  

Hello, Angie.

You'll have to edit your memorized transaction's template to delete the line entry with $0 value. I'll gladly show you how to do this below.

When your recurring journal entry shows $0 value line items, you can edit its template anytime to correct its data. To do this, here's how:

1. Go to Settings ⚙ or the Gear icon.
2. Select Recurring transactions.
3. Locate the recurring journal entry template and click Edit under the Action column.
4. Find the line entries with $0 value and select the Delete icon.
5. Once done, click the Save template button. 

Also, since you use journal entries to record transactions, you'll want to customize a journal report to print multiple entries. You may want to check out this article to do this in QuickBooks Online (QBO): Print a journal entry report in QuickBooks Online.

Drop a comment below if you have other concerns about managing journal entries and memorized transactions in QBO. I'm always ready to help. Take care, Angie.

Thanks for your prompt reply. 

Let me explain a bit more though.  I have a memorized journal entry for monthly allocations.  Some months, there may be fewer lines so my question is how can I delete the lines that are zero from within the journal entry screen.  I do not want to change it at the memorized template level.  Is there a way to do that?  I would prefer that there not be blank lines with one zero in the GL. If this isn't a possibility, would it be possible to include in the next update a right click option for deleting a line?  (Desktop version)

I can show you how to delete a line item in QuickBooks Desktop, Angie618. Let me guide you in achieving this.

You can go to your memorized transaction template and delete the line that has zero value. But before doing so, I recommend to back up your company file. If you ever run into problems, you can use your backup to restore your data.

Here's how:

1. Open Journal entry transaction through reports/ from the register.
2. Select the line item you want to remove.
3. Click Edit, then Delete Line.
4. You can also use the Ctrl+Del shortcut key to delete a line.

In addition, you can check out this article and learn how to customize and personalize your report: Customize reports in QuickBooks Desktop.

Feel free to ask any further questions about journal entries by leaving a reply below. We're here to help you 24/7!